AVP System Operations, Entertainment - CA - On Site

About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com . Position Summary The Associate Vice President (AVP) of System Operations provides oversees systems, support, and operational infrastructure serving entertainment industry clients within a PEO environment. This role leads teams of Support Specialists and System Experts, ensuring stable system performance, effective troubleshooting, rigorous system testing, standardized operating procedures, and comprehensive training that support complex entertainment payroll and workforce needs. The AVP partners closely with executive leadership, technology, compliance, client services, and external vendors to drive operational excellence, mitigate risk, and support growth across entertainment verticals. Compensation The compensation for this role is $80k-$90k USD. Essential Duties and Responsibilities Provide executive oversight for entertainment system operations, including system support, issue resolution, testing, documentation, and training functions. Establish scalable service and support models that align with production schedules, touring demands, and episodic employment cycles. Define operational priorities, service levels, and performance metrics to ensure reliable, accurate, and compliant system operations. Ensure teams are structured to provide timely front‑line support, advanced troubleshooting, and system expertise for high‑volume, time‑sensitive entertainment clients. Oversee day‑to-day and escalated system support for payroll, timekeeping, onboarding, and workforce management platforms. Act as an escalation point for critical, high‑impact, or client‑sensitive system incidents. Ensure comprehensive system testing strategies are in place, including user acceptance testing (UAT), regression testing, and productio.n readiness validation. Partner with Technology and Product teams to validate functionality against entertainment‑specific operational requirements. Oversee the creation, maintenance, and governance of standard operating procedures (SOPs) related to system support, payroll processing, exception handling, and compliance workflows. Ensure documentation is clear, current, and standardized across entertainment clients and operational teams. Ensure system support, testing, and operational processes comply with labor regulations, union/guild requirements, and PEO standards. Partner with Compliance, and Internal Audit teams to reduce operational risk and support audits or regulatory reviews. Identifies training needs and ensures proper training is developed and provided. Oversees the daily workflow of the department. Knowledge, Skills, and Abilities Deep knowledge of entertainment industry workforce and payroll operations, including film, television, live events, touring, and episodic employment models. Strong understanding of PEO operating models, co‑employment structures, and regulatory responsibilities. Expertise in enterprise payroll, timekeeping, onboarding, and workforce management systems, including system integrations and data flows. Working knowledge of union and guild agreements, complex pay structures, fringes, residuals, and multi‑jurisdictional labor requirements. Knowledge of system support operations, incident management frameworks, testing methodologies (UAT, regression), and release readiness practices. Advanced problem‑solving and troubleshooting leadership skills, with the ability to as