Sr. Accountant, AI Operations

<div class="content-intro"><p>SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of&nbsp;enabling human life on Mars.</p></div><p><strong>SR. ACCOUNTANT, AI OPERATIONS&nbsp;</strong></p> <p>Play a key role in the finance organization by providing front-line ownership of the accounts receivable and collections lifecycle. This is a full-scope, customer-first role serving as the first point of contact for all AR and collections inquiries. You will own aging management, outreach, dispute resolution, payment coordination, and account reconciliation while partnering cross-functionally to collect what is owed and preserve customer relationships. The ideal candidate treats every interaction as a customer service moment, follows established processes, flags issues, and takes initiative to improve them.</p> <p><strong>RESPONSIBILITIES:</strong></p> <ul> <li>Own the full AR/collections lifecycle: aging management, outreach, follow-up, dispute resolution, payment application coordination, and account reconciliation</li> <li>Execute collections activities in strict adherence to established SOPs for collecting, suspending services, and escalations</li> <li>Manage dunning workflows and proactively engage customers on past-due balances</li> <li>Monitor and drive down DSO, reduce aged balances, and maintain a clean AR ledger</li> <li>Serve as the first line of response for all AR/collections inquiries across email and ticketing platforms, treating every interaction with professionalism and urgency</li> <li>Investigate and resolve inquiries independently; escalate only when genuinely required</li> <li>De-escalate billing disputes and payment issues with a solutions-oriented, empathetic approach</li> <li>Maintain thorough documentation of all customer interactions, disputes, and resolutions</li> <li>Partner closely with Billing, Deal Desk, Revenue Accounting, Sales, Customer Success, and Legal to resolve complex account issues</li> <li>Provide AR/collections context and data to support monthly and quarterly close</li> <li>Communicate proactively on accounts approaching escalation or suspension thresholds</li> <li>Surface patterns and systemic issues to leadership with proposed fixes</li> </ul> <p><strong>BASIC QUALIFICATIONS:</strong></p> <ul> <li>Bachelor’s degree</li> <li>4+ years of experience in accounting</li> </ul> <p><strong>PREFERRED SKILLS AND EXPERIENCE:</strong></p> <ul> <li>Bachelor’s degree in accounting, finance, business, or other business discipline</li> <li>4+ years of experience in Accounts Receivable, Collections, or Order-to-Cash operations</li> <li>CPA license or equivalent</li> <li>Proven track record of managing a portfolio of accounts through the full collections cycle</li> <li>Hands-on experience working across multiple platforms</li> <li>Demonstrated ability to follow established SOPs while exercising sound judgment</li> <li>Excellent written, verbal, and interpersonal communication skills</li> <li>Strong customer service orientation</li> <li>Strong analytical skills (AR aging data, account reconciliation, trend identification)</li> </ul> <p><strong>ADDITIONAL REQUIREMENTS:</strong></p> <ul> <li>Must be willing to work overtime and/or weekends as needed</li> <li>This position is based in Palo Alto, CA, and requires being onsite full-time — hybrid and remote work will not be considered</li> </ul> <p><strong>COMPENSATION AND BENEFITS:</strong><br><br>Pay Range:<br>Level 3: $130,000.00 - $190,000.00<br><br></p> <p>Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.</p> <p>Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in