Sr. Staff Technical Program Manager

<div class="content-intro"><p data-pm-slice="1 1 []">Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.</p> <p>We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.</p></div><p><span style="font-size: 12pt;"><strong><span data-markdown-start-index="2">Role</span></strong></span></p> <p><br><span style="font-size: 12pt;" data-markdown-start-index="8">We are looking for a Sr. Staff Technical Program Manager – Service Health to join our team. This is a Hybrid role, reporting to the Senior Director of Site Reliability Engineering in the Cloud Operations department. Zscaler is seeking a Sr. Staff Technical Program Manager – Service Health to lead the central Service Health Program across the Zero Trust Exchange. You will define and govern service health metrics and operating cadences, align stakeholders, and leverage Critical User Journey (CUJ) and Lighthouse programs to drive durable operational improvements at global scale.</span></p> <p><span style="font-size: 12pt;"><strong><span data-markdown-start-index="593">What you’ll do (Role Expectations)</span></strong></span></p> <ul> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;" data-markdown-start-index="631">Own the company-wide Service Health Program from strategy through execution, defining charters, roadmaps, and success metrics across the Zero Trust Exchange</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;" data-markdown-start-index="789">Establish and govern service health practices by defining SLIs, SLOs, and error budgets to operationalize decision frameworks that balance feature velocity with reliability</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;" data-markdown-start-index="963">Drive Critical User Journey (CUJ) and Lighthouse signal adoption, converting operational alerts into explicit decisions and measurable engineering outcomes</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;" data-markdown-start-index="1120">Build the service health source of truth by implementing continuous measurement dashboards across security, defects, incidents, capacity, availability, and latency</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;" data-markdown-start-index="1285">Run continuous operating cadences and cross-organizational programs to standardize intake, prioritization, delivery tracking, and post-delivery verification at scale</span></p> </li> </ul> <p><span style="font-size: 12pt;"><strong><span data-markdown-start-index="1453">Who You Are (Success Profile)</span></strong></span></p> <ul> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;" data-markdown-start-index="1486">Think at scale, connecting day-to-day execution to the overarching company mission, building durable processes and solutions designed for a high-growth global organization.</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;" data-markdown-start-index="1660">Champion simplicity by distilling