Care Specialist I (Kansas City, MO/Hybrid 4 days remote, 1 day in office)

<p>FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</p> <p>We pride ourselves on our values which drive the level of care that we deliver to our patients:</p> <ul> <li>Here For You (An attitude of service, empathy, and availability)</li> <li>Own It (Drive and ownership)</li> <li>Do the Right Thing (High integrity)</li> <li>Be Positive (Great attitude and a can-do positive approach to challenges)</li> </ul> <p><span style="font-weight: 400;">Join our team and make a positive impact on the lives of others! We are </span><span style="font-weight: 400;">looking for a <strong>Care Specialist </strong>I </span><span style="font-weight: 400;">for our <strong>Care team in Missouri</strong>.</span></p> <p><strong><em><span class="TextRun SCXW21369696 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW21369696 BCX0">This is a hybrid role based out of Kansas City, MO</span></span>. 1 day in office, 4 remote days. Monday through Friday, 9AM to 6PM WEEKENDS OFF! 401k, health, dental, vision, life insurance and PTO!</em></strong></p> <p><strong>Department &amp; Position Overview:</strong></p> <p><span data-contrast="none"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"e8e08c9a-d7a0-4c29-917d-d4a3b450370a|140","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri",268442635,"22",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">The Care </span><span data-ccp-charstyle="normaltextrun">Support </span><span data-ccp-charstyle="normaltextrun">Specialist I guides patients and caregivers through their home care journey.&nbsp;</span></span><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">This role provides a </span></span><strong><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">high-level</span></span></strong><span data-contrast="none"><span data-ccp-charstyle="normaltextrun"> empathic customer service experience, while ensuring that our patients receive the care they need and feel heard and cared for. </span></span><span data-contrast="none"><span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{"ObjectId":"e8e08c9a-d7a0-4c29-917d-d4a3b450370a|141","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri",268442635,"22",469775450,"eop",201340122,"1",134233614,"true",469778129,"eop",335572020,"1",469778324,"Default Paragraph Font"]}"> </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":0,"335559740":240}">&nbsp;</span></p> <ul> <li><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Ensure a </span><span data-ccp-charstyle="normaltextrun">high-quality</span><span data-ccp-charstyle="normaltextrun"> customer experience</span><span data-ccp-charstyle="normaltextrun"> for patients, caregivers, and health </span><span data-ccp-charstyle="normaltextrun">plans</span><span data-ccp-charstyle="normaltextrun">,</span><span data-ccp-charstyle="normaltextrun"> while </span><span data-ccp-charstyle="normaltextrun">maintaining</span><span data-ccp-charstyle="normaltextrun"> our desired service throughout the daily call volume in a contact center environment</span> <span data-ccp-charstyle="normaltextrun">through First Call Resolution, demonstrating </span><span data-ccp-charstyle="normaltextrun">F</span><span data-ccp-charstyle="normaltextr