Client Services Manager, Hospice

<p>&nbsp;</p> <p><iframe src="https://www.youtube.com/embed/DxScXOg6sdY?si=goqnSEGLWYAq7CQY" width="560" height="314"></iframe></p> <p>&nbsp;</p> <h1 class="wnfdnti _1ibi0s33y _1ibi0s34u" data-pm-slice="1 1 []">Client Services Manager – Hospice</h1> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>Location:</strong> Pennsylvania Media Hospice (PMH), Pennsylvania<br><strong>Work arrangement:</strong> 100% in-office<br><strong>Compensation structure:</strong> Base salary plus quarterly incentives&nbsp;</p> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">Make a meaningful difference in hospice care</h2> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">At BAYADA Hospice, care is about more than managing a diagnosis—it is about making every moment meaningful, comfortable, and peaceful for patients and the people who love them. Our teams work closely with families to understand their stories, values, and wishes, and to provide compassionate support throughout the hospice journey.</p> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">We are seeking an energetic, organized, and compassionate <strong>Client Services Manager (CSM)</strong> to join our PMH Hospice office. This role supports hospice services across Chester, Delaware, and Philadelphia counties and is ideal for someone who can bring structure to a fast-moving environment, communicate with empathy, and lead with confidence when situations are complex or high stress.</p> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">What you’ll do</h2> <ul class="wnfdntf"> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Coordinate day-to-day office operations that support safe, reliable hospice care.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Help manage scheduling, referrals, admissions, billing and invoicing workflows, onboarding, insurance confirmations, and related administrative processes.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Partner closely with the clinical leadership team, field staff, home health aides, patients, and families to support timely communication and continuity of care.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Maintain accurate records and use technology to monitor work, resolve issues, and keep priorities moving.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Communicate with grieving families and caregivers with patience, finesse, empathy, and respect.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Set clear expectations with field team members, address concerns directly and professionally, and follow through on commitments.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Prioritize competing needs, respond calmly in high-stress situations, and help the office maintain excellent service.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Contribute to a positive, accountable team culture grounded in compassion, excellence, and reliability.</p> </li> </ul> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">What we’re looking for</h2> <ul class="wnfdntf"> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">High energy, sound judgment, and the ability to stay organized in a rapidly changing environment.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Excellent computer skills and confidence learning new systems; experience with Homecare Homebase is preferred and highly desired.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Strong communication skills, professional presence, and the ability to build trust with patients, families, and employees.</p> </li> <li class="wnfdnte _1ibi0s3