Senior Manager, AI Enablement & Organizational Change

<div class="content-intro"><p data-pm-slice="1 1 []">Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.</p> <p>We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.</p></div><p><strong>Role</strong>&nbsp;</p> <p>We are looking for a Senior Manager, AI Enablement &amp; Organizational Change to join our team. This is a San Jose, CA role, reporting to the VP, Digital Employee Experience in the IT Digital Employee Experience department. The Senior Manager, AI Enablement and Organizational Change will lead programs that help employees successfully adopt new technologies, AI capabilities, and ways of working.&nbsp;</p> <p>The role will manage a team responsible for organizational change management across major IT initiatives, employee technology communications, general productivity AI enablement, and function-specific AI adoption, partnering across IT and the business to drive engagement, readiness, adoption, and measurable outcomes.</p> <p><strong>What you’ll do (Role Expectations)</strong></p> <ul> <li>Lead scalable AI enablement and adoption programs that help employees build skills, confidence, and behaviors to effectively use general productivity AI, including learning experiences, campaigns, communities, leader enablement, and adoption measurement</li> <li>Partner with functional and technology leaders to understand business needs, identify high-value AI use cases, and develop tailored enablement approaches to integrate AI into workflows</li> <li>Drive organizational change for strategic IT programs, including stakeholder engagement, change impact assessments, readiness planning, communications, training, adoption, and reinforcement</li> <li>Manage employee-facing IT change communications and engagement programs, translating technology changes into clear, relevant, and actionable experiences</li> <li>Build and manage a high-performing team focused on AI enablement, organizational change, and communications while establishing repeatable methodologies, measurement practices, and scalable cross-functional workflows</li> </ul> <p><strong>Who You Are (Success Profile)</strong></p> <ul> <li>You thrive in ambiguity and are comfortable building the path as you walk it, viewing complex dynamic environments as raw material to build something meaningful.</li> <li>You act like an owner with a strong bias for action, operating with integrity and seamlessly navigating between high-level strategy and hands-on execution.</li> <li>You are a high-trust collaborator who gives and receives candid feedback with clarity and respect to build trust and elevate team performance.</li> <li>You possess a true growth mindset and purpose-driven focus, continuously developing yourself and actively seeking feedback to become a stronger partner.</li> <li>You think at scale, connecting daily execution to the broader mission while building enduring solutions, processes, and teams for a global organization.</li> </ul> <p><strong>What We’re Looking for (Minimum Qualifications)</strong></p> <ul> <li>Demonstrated fluency w