Assistant Manager of Pre-Care Operations (Chicago, IL / Hybrid)

<p><span style="font-weight: 400;"><span data-teams="true">FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</span></span></p> <p><span style="font-weight: 400;">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Here For You (An attitude of service, empathy, and availability)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own It (Drive and ownership)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Do the Right Thing (High integrity)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be Positive (Great attitude and a can-do positive approach to challenges)</span></li> </ul> <p><span data-contrast="auto">Join our team and make a positive impact on the lives of others! We are looking for an Assistant Manager of Operations for our team in Illinois.</span></p> <p><em><span data-contrast="none"><strong>This is a hybrid position with occassional travel to our Illinois on a weekly basis</strong>.</span></em></p> <p><strong>Department &amp; Position Overview:</strong>&nbsp;&nbsp;<br><br>The Assistant Manager is a key member of the Illinois Operations leadership team, responsible for providing leadership and operational oversight across precare and care. This role ensures prospective patients and caregivers experience a coordinated, responsive, and efficient journey from initial inquiry through enrollment, service activation through ongoing care support and service continuity. <br><br>Working closely with the Manager of Operations, state leadership, and cross-functional partners, the Assistant Manager supports consistent execution of enrollment processes, achievement of growth and conversion goals, and compliance with applicable program, payer, regulatory, and organizational requirements. This role directly manages Team Leads and develops frontline leaders to build high-performing teams focused on lead response, conversion, intake completion, document collection, eligibility, onboarding, time to activation, and overall pipeline health.</p> <p><strong>Every Day You Will:<br></strong></p> <ul> <li>Provide day-to-day leadership and operational oversight</li> <li>Directly manage, coach, and develop Team Leads, ensuring frontline leaders have clear expectations, performance support, development plans, and accountability routines.</li> <li>Monitor enrollment workflows, lead queues, intake pipelines, onboarding progress, case aging, escalations, and team capacity to ensure timely progression from inquiry through service activation.</li> <li>Drive performance against established KPIs, including lead response, conversion, intake completion, document collection, eligibility clearance, onboarding completion, time to activation, service-level adherence, quality, productivity, and pipeline health.</li> <li>Review operational data, quality findings, referral trends, customer feedback, and team performance results to identify root causes, develop action plans, and improve enrollment outcomes.</li> <li>Partner with Team Leads to ensure Specialists are consistently coached on documentation quality, call handling, enrollment guidance, eligibility review, follow-up discipline, escalation judgment, compliance requirements, and customer experience expectations.</li> <li>Support timely resolution of complex, delayed, sensitive, or cross-functional enrollment cases that may impact patient access, caregiver readiness, authorization, service activation, or customer trust.</li> <li>Strengthen handoffs and collaboration across cross functional teams.</li> <li>Ensure teams follow company policies, HIPAA