Manager, Strategy & Operations – Consumer Experience (Occasions)

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&amp;e=22630&amp;t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&amp;utm_ptz=EST&amp;utm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2> <p>The Occasions team sits within DoorDash's Consumer Experience Strategy &amp; Operations organization. Our mission is to make DoorDash the most engaging and rewarding destination for every moment worth celebrating — from major tentpoles and holidays to everyday celebrations. We partner closely with Marketing, DashPass, New Verticals S&amp;O, and Ads &amp; Promos to expand consumer awareness of DoorDash's full breadth of selection, add value for consumers, and deliver best-in-class go-to-market execution for key Occasions throughout the year.</p> <h2><strong>About the Role</strong></h2> <p>In this role, you will work with Marketing, New Verticals S&amp;O, DashPass, and other cross-functional partners to set the strategy and execute the go-to-market vision for Occasions throughout the year — from everyday moments to major holidays.&nbsp;</p> <p>You will own projects from hypothesis to implementation to results, and will get scrappy in order to execute high-impact GTM experiments. You'll report out on performance against key metrics — including iGOV, category GOV, category purchasers, and consumer savings — and generate insights that influence business decisions, our consumer strategy, and the future of the DoorDash consumer app.</p> <p>You will report into the Senior Manager of Consumer Experience, within the Consumer Strategy &amp; Operations organization.</p> <p>Projects you may work on include planning strategy for key Occasions throughout the year, owning GTM execution across cross-functional teams, improving the efficiency of how we run Occasions, and finding creative ways to monetize Occasions and drive merchant value. You will also be responsible for creating &amp; implementing efficient processes for working cross-functionally with our strategic partners, and for managing and developing a direct report as our Occasions team grows.&nbsp;</p> <h2>You're excited about this opportunity because you will…</h2> <ul> <li><strong>Strategize</strong> – Shape the strategy for how DoorDash shows up for key Occasions throughout the year and help decide "what we should do next"</li> <li><strong>Build</strong> – Design and launch new Occasions initiatives and go-to-market campaigns from the ground up</li> <li><strong>Analyze</strong> – Analyze performance against key metrics (iGOV, category GOV, consumer savings) to inform business decisions and future initiatives</li> <li><strong>Influence</strong> – Partner with other teams — Marketing, New Verticals S&amp;O, DashPass — to drive cross-functional and go-to-market execution</li> <li><strong>Lead</strong> – Manage and develop a direct report as you help build out the Occasions team</li> </ul> <h2>We're excited about you because…&nbsp;</h2> <ul> <li>You have 5+ years of working experience in strategy, operations, consulting, business/product operations, account management, or general management roles</li> <li><strong>You’re creative</strong> – You love thinking about new problems, and can switch between high level strategic thinking and in-the-weeds execution as needed</li> <li><strong>You’re a go-getter</strong> – You have a bias towards action, are comfortable with ambiguity, and are able to thrive in a fast-paced, constantly changing, hybrid work environment</li> <li><strong>You're analytical </strong>– You enjoy getting deep into data (SQL, Excel, Tableau, or similar) and feel comfortable translating what you're seeing into tangible insights; you are extremely comfortable operating at the lowest level of detail - advanced analytics, experimentation, dashboards</li> <li><stro