Client Services Manager, Pediatrics

<p>&nbsp;</p> <p>BAYADA Home Health Care has an immediate opening for a <strong>Client Services Manager</strong> in our <strong>Duncansville, PA Skilled Nursing Office</strong> serving Blair, Bedford, and Fulton Counties.</p> <p>If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability.</p> <p>We are seeking a motivated professional who thrives in a fast-paced environment and is passionate about making a meaningful difference in the lives of others. Join a nationally recognized, mission-driven organization where your contributions are valued, your growth is supported, and your work directly impacts clients, families, and caregivers in your community.</p> <p>You'll become part of a close-knit, high-energy team that embraces collaboration, celebrates successes together, and lives BAYADA's core values every day.</p> <p>The <strong>Client Services Manager</strong> will:</p> <ul> <li>Provide superior customer service and quality home care.</li> <li>Focus on managing coordination of client services and emergent scheduling issues.</li> <li>Manage your Client Services Manager caseload while proactively growing it.</li> <li>Build lasting relationships with clients, referral sources, payors, and community organizations.</li> <li>Develop strong, communicative relationships with office and field teams.</li> <li>Maintain effective fiscal management of your caseload by monitoring key metrics (admissions, referrals, conversion rates, etc.).</li> <li>Partner with Clinical Managers to provide supervision, support, and recognition to field employees.</li> <li>Participate in client meet-and-greets and help ensure exceptional service delivery throughout the client experience.</li> </ul> <p><strong>Qualifications for a Client Services Manager:</strong></p> <ul> <li>Prior medical office, healthcare staffing, home care, customer service, or related experience preferred.</li> <li>4-year college degree preferred; equivalent experience may be considered.</li> <li>Prior supervisory or leadership experience strongly preferred.</li> <li>Demonstrated record of successfully taking on increased responsibility and achieving goals.</li> <li>Strong communication skills with the ability to navigate challenging conversations professionally and effectively.</li> <li>Ability to thrive in a fast-paced, ever-changing environment.</li> <li>Strong computer skills required, including experience with electronic medical records.</li> <li>Excellent communication, organizational, and interpersonal skills.</li> <li>Desire to grow professionally and advance within a dynamic healthcare organization.</li> </ul> <p><strong>Why Choose BAYADA?</strong></p> <ul> <li>BAYADA offers the stability and resources of a national healthcare leader with the culture and values of a family-founded organization.</li> <li>Join a mission-driven company committed to helping people live safely at home with comfort, independence, and dignity.</li> <li>Make an impact every day by supporting clients, families, and caregivers in your local community.</li> <li>Work alongside an experienced, supportive leadership team including Clinical Managers, a Clinical Educator, and fellow Client Services Managers invested in your success.</li> <li>Receive hands-on training and mentorship from local leaders and experienced team members to help you build confidence and grow your career.</li> <li>Enjoy a collaborative, fun-loving office culture where team members support one another, celebrate wins, and work through challenges together.</li> <li>No on-call responsibilities, allowing you to maintain a healthy work-life balance.</li> <li>Monday-Friday schedule, 8:30 AM - 5:00 PM.</li> <li>Recognized by Newsweek as one of America's Best Workplaces, including honors for Diversity, Women, and Families.</li> <li>Named o