Office Operations Specialist / Front Desk (Queens, NY / In-Office)

<p><span data-contrast="auto">FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Here For You (An attitude of service, empathy, and availability)</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Own It (Drive and ownership)</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Do the Right Thing (High integrity)</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Be Positive (Great attitude and a can-do positive approach to challenges)</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span data-contrast="auto">Join our team and make a positive impact on the lives of others! <strong>We are looking for a Office Operations Specialist to join our LHCSA&nbsp;</strong></span><strong><span data-contrast="auto">team.<br></span></strong></p> <div>This role is based in our FreedomCare Queens office and requires working onsite five days per week</div> <p><strong>Position Overview&nbsp;</strong></p> <p>The Office Operations Specialist is an individual contributor responsible for supporting both caregiver compliance and the day-to-day administrative operations of a LHCSA office. This role ensures caregivers meet all New York State Department of Health (NYSDOH) compliance requirements while maintaining efficient office operations that support Recruitment, Certification, and Coordination.&nbsp;</p> <p>The position combines regulatory compliance responsibilities with office administration to ensure smooth onboarding, operational efficiency, and a positive caregiver experience.&nbsp;</p> <p><strong>Responsibilities &amp; Scope&nbsp;</strong></p> <p><strong>CHRC &amp; Compliance&nbsp;</strong></p> <ul> <li>Process and monitor Criminal History Record Check (CHRC) requests in accordance with NYSDOH requirements, including initiating requests, tracking completion, and ensuring required steps are completed timely and accurately.&nbsp;</li> <li>Monitor Live Scan submissions, fingerprint appointments, and background check results; follow up on pending, incomplete, or delayed items and escalate compliance concerns as needed.&nbsp;</li> <li>Maintain accurate caregiver compliance records and documentation to support onboarding, ongoing employment eligibility, and audit readiness.&nbsp;</li> <li>Conduct routine compliance audits of caregiver files, identify missing or incomplete documentation, and partner with appropriate teams to resolve gaps.&nbsp;</li> <li>Support preparation for internal reviews, regulatory audits, and survey activity by organizing required records and ensuring documentation is complete and accessible.&nbsp;</li> </ul> <p><strong>Office &amp; Facility Oversight&nbsp;</strong></p> <ul> <li>Coordinate day-to-day office operations to ensure the LHCSA office runs smoothly, remains organized, and provides a professional environment for caregivers, candidates, employees, and visitors.&nbsp;</li> <li>Maintain ACD classroom readiness, including preparing rooms, supplies, materials, sign-in documentation, and related logistics needed to support recruitment, certification, and onboarding activity.&nbsp;</li> <li>Support visitor management and front-office activity by greeting and directing visitors, assisting caregivers and candidates, and connecting individuals with the appropriate internal teams.&nbsp;</li> <li>Manage office supplies, mail distribution, document organization, scanning, filing, and other administrative ta