Client Services Manager, Hospice

<p></p> <h1 class="wnfdnti _1ibi0s33y _1ibi0s34u" data-pm-slice="1 1 []">Client Services Manager – Hospice | North Bergen, NJ</h1> <div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>Salary:</strong> $55,000–$65,000 annually plus quarterly bonus opportunity based on performance</div> <div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>Schedule:</strong> Full-time | Fully on-site | Monday–Friday | 8:30 a.m.–5:00 p.m. | No on-call requirement</div> <div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>Benefits:</strong> PTO, comprehensive benefits, 401(k) match, and quarterly bonus opportunity</div> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>BAYADA HOME HEALTH CARE </strong>is seeking a full-time Client Services Manager (CSM) for our New Jersey Hudson Hospice (NHH) office in North Bergen, NJ. This newly created, fully on-site role will be a central resource for hospice intake, client and family communication, service coordination, and office operations across Hudson County and surrounding areas, including Bergen, Passaic, and Essex counties.</p> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Our NHH team provides compassionate hospice care to clients and families throughout the community. At a meaningful time in life, our hospice professionals help clients experience comfort, dignity, and peace while supporting families with reliability, respect, and heartfelt care.</p> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">If you are an organized, upbeat, and flexible service professional who can move quickly, communicate clearly, and stay open-minded through change, this could be the next step in your career. This Client Services Manager position is ideal for someone with strong intake knowledge who enjoys helping families, coordinating care, and making sure a hospice office has the information and support needed to respond well to every referral.</p> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">What you’ll do</h2> <ul class="wnfdntf"> <li class="wnfdnte _1ibi0s33w"> <div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Manage a high-volume hospice intake process, with referrals received through email, fax, and phone calls</div> </li> <li class="wnfdnte _1ibi0s33w"> <div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Respond quickly to new referrals and contact clients or families, ideally within 30 minutes or less when possible</div> </li> <li class="wnfdnte _1ibi0s33w"> <div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Gather required referral information and complete accurate intake forms</div> </li> <li class="wnfdnte _1ibi0s33w"> <div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Verify insurance and financial information and confirm hospice history when applicable</div> </li> <li class="wnfdnte _1ibi0s33w"> <div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Confirm that clients are appropriately entered in the electronic medical record (EMR) system</div> </li> <li class="wnfdnte _1ibi0s33w"> <div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Obtain or confirm physician orders needed for hospice services</div> </li> <li class="wnfdnte _1ibi0s33w"> <div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Review consents and explain hospice services to clients and families as part of the intake process</div> </li> <li class="wnfdnte _1ibi0s33w"> <div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Schedule hospice evaluations and coordinate next steps with the Clinical Manager and interdisciplinary team</div> </li> <li class="wnfdnte _1ibi0s33w"> <div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Serve as a responsive resource and advocate for clients, families, caregivers, and field employees</div> </li> <li class="wnfdnte _1ibi0s33w"> <div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Coordinate client services, staffing, and scheduling based on client needs, location, availability, and service requirements</div> </li> <li class="wnfdnte _1ibi0s33w"> <div clas