Business Operations Manager (Starlink Aviation)

<div class="content-intro"><p>SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of&nbsp;enabling human life on Mars.</p></div><p><strong><span data-contrast="none">BUSINESS OPERATIONS MANAGER (STARLINK AVIATION)</span></strong></p> <p><span data-contrast="auto">Starlink Business Operations combines traditional planning and analysis with broader business decision-making and strategy, directly supporting SpaceX’s leadership. Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations. Starlink Business Operations is lean and dynamic, operating with a fluid structure that favors high agency. We expect high performers to expand their scope across the program’s most critical bottlenecks.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></p> <p><strong><span data-contrast="none">RESPONSIBILITIES:</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Own global S&amp;OP (sales &amp; operations planning) for Starlink Aviation to convert hardware into active, happy, paying customers</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></li> <li><span data-contrast="auto">Analyze key performance indicators, especially active subscribers,&nbsp;network&nbsp;utilization,&nbsp;produce-to-activate latency, inventory turnover, and hardware unit economics&nbsp;(CAC, payback period);&nbsp;includes developing complex S&amp;OP models and decision-making tools</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></li> <li><span data-contrast="auto">Translate analysis into strategic insights and&nbsp;hardware mix strategy&nbsp;to accelerate hardware adoption, maximize lifetime value, and minimize working capital</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></li> <li><span data-contrast="auto">Orchestrate global supply allocation and demand forecasting by synthesizing complex demand signals against dynamic capacity constraints, working directly with engineering</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></li> <li><span data-contrast="auto">Drive resource planning for specific verticals, including the execution of critical hardware ramp and sunset plans in close collaboration with hardware &amp; manufacturing engineering</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></li> <li><span data-contrast="auto">Enable and accelerate go-to-market execution for products post-licensing and certification to ensure zero-latency deployment</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></li> <li><span data-contrast="auto">Identify&nbsp;initiatives for improvement of Starlink’s operational trajectory, including developing, tracking, and executing business initiatives with SpaceX’s leadership</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">BASIC QUALIFICATIONS:</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></p> <ul> <li><span data-contrast="none">Bachelor's degree in engineering, mathematics, computer science, data science, physics, or business</span></li> <li><span data-contrast="none">4+ years of&nbsp;experience in&nbsp;engineering,&nbsp;manufacturing, product management,&nbsp;operations,&nbsp;FP&amp;A, consulting, ban