Supervisor, Onsite Support Operations, DoorDash for Business

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&amp;e=22630&amp;t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&amp;utm_ptz=EST&amp;utm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2> <p>DoorDash for Business provides meal solutions to companies. Meal Manager is an automated meal program for offices, and our onsite support team is the face of that program. Onsite Support Specialists handle meal set up and labeling, and at times, issue resolution at the customer's site, and they shape how customers and merchants experience every order.</p> <h2><strong>About the Role</strong></h2> <p>As the lead for our Onsite Operations, you will own the onsite support team end to end. You will build it, staff it, hold it to a clear standard, and make sure it improves the customer experience.</p> <p>You will own workforce management, program standards, the code of conduct, hiring, and training. &nbsp; Reporting to Sr. Manager of Strategy &amp; Operations, you will be accountable for the team's performance and for how the onsite program is perceived by our customers.</p> <h2><strong>You're excited about this opportunity because you will…</strong></h2> <ul> <li>Staff – Forecast onsite staffing needs by site, day, and meal window. Build schedules that match coverage to order volume, and manage attendance, call-outs, and backfill so gaps don't reach customers.</li> <li>Standardize – Define and maintain the onsite playbook for setup, food handling, dropoff, escalation, and customer communication. Run site audits and turn findings into corrective action.</li> <li>Uphold – Own the code of conduct, professional standards, and safety expectations. Handle performance management and escalations fairly and consistently, working with HR and Legal as needed.</li> <li>Hire – Own the pipeline for onsite roles. Set and hit targets for time-to-fill and ramp-to-productivity, working with Recruiting and any staffing vendors, and build a bench so customer launches are never blocked on headcount.</li> <li>Train – Design and run onboarding and ongoing training covering the Meal Manager product, tools, customer service, and food safety. Develop team leads and high performers into supervisors.</li> <li>Deliver – Own the team scorecard: onsite quality, staffing coverage, attrition, and cost. Report performance to leadership with clear data, root causes, and a plan for any gaps.</li> </ul> <h2><strong>We're excited about you because…</strong></h2> <ul> <li>You have 5+ years of experience in operations, workforce management, or frontline team leadership. Experience in food service, hospitality, facilities, logistics, or field operations is a plus.</li> <li>You have 2+ years managing managers or team leads, or a large frontline team (20+).</li> <li>You have a track record of hiring and building training programs that shorten ramp time.</li> <li>You are a strong analytical thinker who is comfortable with scheduling, forecasting, and KPI tools (Sigma, Sheets, or similar).</li> <li>You communicate clearly, set standards, give direct feedback, and hold the line.</li> <li>You are comfortable in a fast-moving, ambiguous environment where the playbook is still being written.</li> </ul> <h2><strong>Nice to have</strong></h2> <ul> <li>Experience with a distributed, multi-site workforce.</li> <li>Vendor or contractor management experience.</li> <li>B2B or enterprise customer-facing operations experience.</li> <li>Food safety certification.</li> </ul> <p>We expect this position to be filled by 01/10/2027</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 32px;"><strong>Compensation</strong></span></p> <p>The successful candidate’s starting pay will fall within the pay range listed below and is