Site Manager, DashMart

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&amp;e=22630&amp;t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&amp;utm_ptz=EST&amp;utm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2> <p>DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality.&nbsp;</p> <h2><strong>About the Role</strong></h2> <p>In this role, you’ll manage a 8-15k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers.&nbsp;</p> <h2><strong>You’re excited about this opportunity because you will…</strong></h2> <p><strong>Lead</strong></p> <ul> <li>Serve as site<strong> leader</strong> for a high-volume DashMart site, leading <strong>a team of at least one leader </strong>Assistant Site Manager), Shift Leads (3+), and Operations Associates (20+).<br>Set clear expectations, operating rhythms, and performance standards for leaders at all levels, ensuring accountability for safety, quality, productivity, and engagement.</li> <li><strong>Develop leaders</strong>, not just teams — coaching, performance managing, and building succession plans to ensure a strong leadership bench.</li> <li>Own site culture and engagement outcomes, making intentional decisions to <strong>protect standards and address underperformance</strong> in service of both people and results.</li> <li>Partner with leaders to delegate execution while maintaining visibility into outcomes, risks, and opportunities across the building.</li> </ul> <p><strong>Own</strong></p> <ul> <li>Own <strong>end-to-end operational performance</strong> of a single DashMart site, with full accountability for safety, compliance, labor, quality, and cost.</li> <li>Serve as the <strong>final site accountable owner</strong> for operational compliance, including adherence to DashMart SOPs, safety standards, food handling requirements (where applicable), and regulatory obligations.</li> <li>Lead site readiness for audits, inspections, and reviews; proactively identify risks and drive corrective actions through leaders.</li> <li>Own workforce planning, scheduling strategy, and labor budgets, making data-driven decisions to balance efficiency, service levels, and team well-being.</li> <li>Ensure site-level KPIs are met or exceeded, and take decisive action when performance trends indicate risk.</li> </ul> <p><strong>Delight Customers</strong></p> <ul> <li>Ensure a consistently excellent customer experience by <strong>establishing and enforcing operational standards</strong> that deliver high order accuracy, speed, and reliability.</li> <li>Hold leaders accountable for customer-impacting metrics, using data to diagnose root causes and drive sustainable improvements.</li> <li>Partner cross-functionally with central teams (inventory, training, quality, safety) to align site execution with enterprise standards and initiatives.</li> <li>Represent the voice of the site by surfacing insights, risks, and opportunities that inform broader operational improvements.</li> </ul> <p><strong>Strategize</strong></p> <ul> <li>Own the <strong>site-level operating strategy</strong>, aligning people, processes, and resources to current volume demands and future growth.<br>Use data and judgment to anticipate constraints related to labor, space, throughput, and leadership capacity, and proactively design solutions.<br>Lead complex, cross-functional improvement initiatives that address systemic issues rather than one-off fixes.</li> <li>Translate regional and central strategies into clear site priorities, ensuring leaders understand the “why” behind decisions and execute with discipline.</li> <li>Make informed trade