Manager of Operations (Cleveland, Ohio / Hybrid)

<p><span data-contrast="auto">FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Here For You (An attitude of service, empathy, and availability)</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Own It (Drive and ownership)</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Do the Right Thing (High integrity)</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Be Positive (Great attitude and a can-do positive approach to challenges)</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span style="font-weight: 400;">Join our team and make a positive impact on the lives of others!<strong> We are looking for a Manager of Operations</strong></span><strong><em>&nbsp;</em>for our Ohio Operations Team.</strong></p> <p><em><strong>This is a full time hybrid role with weekly travel to our FreedomCare office located in Cleveland, OH.&nbsp;</strong></em></p> <p><span style="text-decoration: underline;"><strong>Department &amp; Position Overview:</strong></span></p> <ul> <li><span data-contrast="auto">We are looking for a Manager of Operations who has an innovative, entrepreneurial spirit and a passion for continually improving the way we do things. T</span><span data-contrast="auto">he Operations Manager&nbsp;is responsible for&nbsp;overseeing Ohio operations across assigned service lines, including Personal Care Services and Structured Family Caregiving. This role ensures that referrals, eligibility workflows, service plan authorization, caregiver/aide onboarding, service delivery, documentation, billing readiness, quality assurance, and compliance operations are executed accurately and consistently.</span> <span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">This position&nbsp;owns day-to-day operations for the Ohio market and is accountable for ensuring that authorized waiver services are delivered according to the individual's person-centered services plan, applicable waiver requirements, and company policy. The Manager partners closely with clinical leadership, compliance, enrollment, care management contacts, MCO/waiver administrators, payroll, billing, HR, training, and technology teams to ensure operational performance and regulatory readiness.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">The position is accountable for ensuring that referrals become compliant service records, authorized service plans are implemented timely, caregivers are properly onboarded and trained, services are documented correctly, and member/caregiver issues are resolved through clear operational workflows.</span> <span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">The Operations Manager will manage operations toward growth, service quality, caregiver and member experience, compliance performance, audit readiness,&nbsp;timely&nbsp;issue resolution, and profitability. The role&nbsp;monitors&nbsp;operational data,&nbsp;identifies&nbsp;risk trends, and implements process improvements to support safe, compliant, and scalable service delivery.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Every Day</span> <span data-ccp-parastyle="heading 2">Y</span><span data-ccp-parastyle="heading 2">ou </span><span data-ccp-parastyle="heading 2">W</span><span data-ccp-parastyle="heading