Care Specialist I (Indianapolis, IN / Hybrid)

<p><span style="font-weight: 400;">Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.</span> <span style="font-weight: 400;">We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus&nbsp; including operations in other states and tech-based innovations.&nbsp;&nbsp;</span></p> <p><span style="font-weight: 400;">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Here For You (An attitude of service, empathy, and availability)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own It (Drive and ownership)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Do the Right Thing (High integrity)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be Positive (Great attitude and a can-do positive approach to challenges)</span></li> </ul> <p><span style="font-weight: 400;">Join our team and make a positive impact on the lives of others! We are looking for a Care Support Specialist</span>&nbsp;<span style="font-weight: 400;">for our team in Indiana.</span></p> <p><strong><em><span class="TextRun SCXW265421915 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW265421915 BCX0">This position is a hybrid role and will require you to work from our Indianapolis, IN office 3 times a week.&nbsp;</span></span></em></strong></p> <p><strong>Department &amp; Position Overview:</strong></p> <p><span data-contrast="none">As a Care Specialist I you will work closely with caregivers to provide support and education on use of the Freedom Care app and be the subject matter expert on the continuous care process. You will be working closely with the Patient's and Caregivers, as well as inter-departmental teams within the business to ensure a quick and efficient turn-around time. You will be providing seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559739":160,"335559740":300}">&nbsp;</span></p> <p><span data-contrast="none">People on our Care Team possess a real passion for helping people, which is one of our company’s core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership of each customer request ensuring that we always do the right thing for our members.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559739":160,"335559740":300}">&nbsp;</span></p> <p><strong>Every Day You Will:</strong></p> <ul> <li><span data-contrast="none">Ensure a seamless, complete, and effective Welcome and Onboarding process for all Caregivers for cases approved to start on care for the SFC program</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559739":160,"335559740":300}">&nbsp;</span></li> <li><span data-contrast="none">Create and modify schedules in Freedom Cares’ scheduling application</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559739":160,"335559740":300}">&nbsp;</span></li> <li><span data-contrast="none">Serve as initial point-of-contact for calls from Caregivers related to App issues</span><span data-ccp-props="{"134233117":true,"134233118":true,