Team Lead of Sales and Enrollment (CT / Hybrid)

<p>FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</p> <p>We pride ourselves on our values which drive the level of care that we deliver to our patients:</p> <ul> <li>Here For You (An attitude of service, empathy, and availability)</li> <li>Own It (Drive and ownership)</li> <li>Do the Right Thing (High integrity)</li> <li>Be Positive (Great attitude and a can-do positive approach to challenges)</li> </ul> <p><span style="font-weight: 400;">Join our team and make a positive impact on the lives of others! We are looking for a <strong>Supervisor of Sales Operations for our Connecticut team!</strong></span></p> <p><em><span style="font-weight: 400;">This is a hybrid position with travel into our main office located in West Hartford, CT. This role will require to work from our FreedomCare CT office 3x a week.</span></em></p> <p><strong>Department &amp; Position Overview:</strong></p> <p><span style="font-weight: 400;">This role is a patient and caregiver focused role providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven Intake Specialists. In this role, you will mentor and advise your team members to provide exceptional customer service to clients and caregivers.&nbsp;</span></p> <p><strong>Every Day You Will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage relationships with external partners/organizations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage process improvement by identifying system or workflow areas of opportunity&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Responsible for disseminating information and training from senior management and other departments to their direct reports</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interviews candidates, trains employees, and does continued training with their team</span></li> </ul> <p><strong>Ideal Candidate Will Possess:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience managing/supervisory a group or team of employees</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exceptional experience leading, mentoring and developing their employees</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with performance management&nbsp;&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrate proficiency in our Intake process and systems at FreedomCare</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">We are looking for people with above average performance in monthly SOC category</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Self-motivated with a drive to exceed open case targets and metrics</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong analytical, organization and time management skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to moti