Team Lead of Care (Indianapolis, IN / Remote)

<p><span data-contrast="auto">FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Here For You (An attitude of service, empathy, and availability)</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Own It (Drive and ownership)</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Do the Right Thing (High integrity)</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Be Positive (Great attitude and a can-do positive approach to challenges)</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span class="TextRun SCXW32020904 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW32020904 BCX0">Join our team and make a positive impact on the lives of others! We are looking for a</span><strong><span class="NormalTextRun SCXW32020904 BCX0"> Team </span><span class="NormalTextRun SCXW32020904 BCX0">Lead for </span><span class="NormalTextRun SCXW32020904 BCX0">our</span> Care <span class="NormalTextRun SCXW32020904 BCX0">team in Indiana</span><span class="NormalTextRun SCXW32020904 BCX0">.</span></strong></span><strong><span class="EOP SCXW32020904 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">&nbsp;</span></strong></p> <p><strong><span class="EOP SCXW32020904 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><span style="font-weight: 400;"><em>This is a remote role with occasional travel to Indiana.</em></span></span></strong></p> <p><strong>Department &amp; Position Overview:</strong></p> <p><span style="font-weight: 400;">This role is client-centric and focuses on providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven Care Coordinators and Team Support Specialists. In this role, you will mentor and advise your team members to provide exceptional customer service to clients and caregivers.&nbsp;</span></p> <p><span style="font-weight: 400;">We value your can-do, positive attitude and desire to turn a negative into a positive.</span></p> <p><strong>Every Day You Will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Direct point-of-contact for team member inquiries or concerns; responds to and resolve escalated or complex issues</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support process improvement by identifying system or workflow areas of opportunity&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist the management team with the interview processes and new team member training</span></li> </ul> <p><strong>Ideal Candidate Will Possess:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience managing/supervisory employees</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exceptional experience leading, mentoring and developing their employees</span></li> <li style="font-weight: 400;"><span style="font-