Divisional Client Services Manager, Home Care

<p></p> <h2>Divisional Client Services Manager (Assistive Care)</h2> <p><strong>BAYADA Home Health Care</strong> has an immediate opening for a <strong>Divisional Client Services Manager (DCSM)</strong> supporting our Assistive Care offices throughout <strong>Massachusetts and Rhode Island</strong>, including:</p> <ul> <li>Newton, MA</li> <li>Beverly, MA</li> <li>Braintree, MA</li> <li>Hyannis, MA</li> <li>Plymouth, MA</li> <li>Warwick, RI</li> </ul> <p>This position is ideal for someone who resides in a central location within the territory and is comfortable traveling between offices to provide operational leadership, training, and support.</p> <p>If you are looking for an exciting career opportunity in a growing healthcare industry, this could be the position for you. BAYADA believes our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking a dynamic leader who is passionate about supporting teams, driving growth, and ensuring exceptional client service across multiple offices.</p> <h3>Responsibilities</h3> <p>The Divisional Client Services Manager will:</p> <ul> <li>Support and lead Client Services Managers and office teams across a multi-office territory</li> <li>Provide superior customer service and ensure delivery of high-quality home care services</li> <li>Cover and manage caseloads as needed throughout the division</li> <li>Partner with Directors and Division Leadership to identify priorities and support office objectives</li> <li>Provide training, coaching, and development for operational staff and Client Services Managers</li> <li>Share best practices and serve as a subject matter expert for key operational processes and technology platforms</li> <li>Support office recruiting initiatives and caregiver retention efforts</li> <li>Assist offices in developing and executing growth strategies to increase census and referrals</li> <li>Build and maintain relationships with clients, referral sources, and community partners</li> <li>Analyze and monitor operational and financial metrics to support office performance</li> <li>Support onboarding and development of new employees</li> <li>Travel regularly throughout Massachusetts and Rhode Island to provide hands-on leadership and operational support</li> <li>Serve as a role model of BAYADA's core values of Compassion, Excellence, and Reliability</li> </ul> <h3>Qualifications</h3> <ul> <li>Bachelor's degree strongly preferred</li> <li>Minimum of one year of successful caseload growth experience; three or more years preferred</li> <li>Prior supervisory or leadership experience required</li> <li>Home care, healthcare, staffing, recruiting, or related industry experience preferred</li> <li>Demonstrated record of achieving goals and taking on increasing responsibility</li> <li>Strong interpersonal, coaching, and communication skills</li> <li>Ability to influence and lead teams across multiple locations</li> <li>Strong organizational, problem-solving, and time-management skills</li> <li>Proficiency with Microsoft Office and technology-based systems</li> <li>Ability and willingness to travel regularly throughout the assigned territory</li> </ul> <h3>BAYADA Offers</h3> <ul> <li><strong>Base Salary: $75,000 per year</strong>, depending on qualifications</li> <li>Bonus opportunity available</li> <li>Career advancement and leadership development opportunities</li> <li>Comprehensive training and ongoing professional development</li> <li>Medical, Dental, and Vision Insurance</li> <li>Prescription Drug Coverage</li> <li>Paid Time Off and Paid Holidays</li> <li>Tuition Reimbursement</li> <li>401(k) with Company Match</li> <li>Employer-Paid Life Insurance</li> <li>Employee Assistance Program</li> </ul> <p>At BAYADA, you'll join a team dedicated to making a meaningful difference in the lives of clients while developing your career with one of the nation's leading home health care providers.</p> <p><strong>Apply today to become