Client Services Manager

<p></p> <h1>Client Services Manager – Habilitation</h1> <p class="isSelectedEnd">BAYADA Home Health Care has an immediate opening for a <strong>Client Services Manager</strong> in our <strong>Pittsburgh, PA Habilitation office</strong>. Our team supports individuals with <strong>intellectual and developmental disabilities (I/DD)</strong> throughout Pittsburgh and the surrounding communities.</p> <p class="isSelectedEnd"><strong>This position has been created due to the continued growth of our office and expanding services in the Pittsburgh community.</strong> It’s an exciting opportunity to join a growing team while building your leadership skills and advancing your career in healthcare management.</p> <h3><strong>Grow With a Growing Team</strong></h3> <p class="isSelectedEnd">As a Client Services Manager, you’ll gain hands-on experience in <strong>client services, team leadership, operations, business development, and caseload management</strong>. You’ll work closely with Clinical Managers and field employees while taking on increasing responsibility as the office continues to grow.</p> <p class="isSelectedEnd">If you’re ambitious, motivated by achieving goals, and excited by the opportunity to <strong>grow alongside a growing office</strong>, this role offers the chance to build your career while making a meaningful impact in the I/DD community.</p> <h3><strong>What You’ll Do</strong></h3> <ul data-spread="false"> <li>Provide exceptional customer service and support high-quality services for I/DD clients</li> <li>Coordinate client services and address emergent scheduling needs</li> <li><strong>Manage and proactively grow your client caseload</strong></li> <li>Build lasting relationships with clients, families, referral sources, payors, and community organizations</li> <li>Develop strong, collaborative relationships with field employees and office leadership</li> <li>Monitor key metrics and maintain effective fiscal management of your caseload</li> <li>Partner with Clinical Managers to provide supervision, support, and resources to field employees</li> <li>Identify opportunities to improve client satisfaction, employee engagement, and service delivery</li> <li>Take on additional responsibilities and leadership opportunities as the office grows</li> </ul> <h3><strong>What We’re Looking For</strong></h3> <ul data-spread="false"> <li><strong>Bachelor’s degree required</strong></li> <li>Prior <strong>I/DD, Habilitation, medical office, or home care experience preferred</strong></li> <li>Prior supervisory or leadership experience a plus</li> <li>Demonstrated success achieving goals and taking on increased responsibility</li> <li><strong>Ambition, initiative, and a growth mindset</strong></li> <li>Strong computer skills, including electronic medical record experience</li> <li>Excellent communication, organization, and interpersonal skills</li> <li>Ability to build meaningful relationships with clients, families, employees, and community partners</li> </ul> <h3><strong>Why Join BAYADA?</strong></h3> <p class="isSelectedEnd"><strong>Join a Growing Office:</strong> This role was created because of the continued growth of our Pittsburgh Habilitation office, giving you the opportunity to grow alongside an expanding team and service line.</p> <p class="isSelectedEnd"><strong>Career Growth:</strong> Develop your leadership and healthcare management skills with opportunities for increased responsibility and advancement.</p> <p class="isSelectedEnd"><strong>Meaningful Work:</strong> Make a direct impact on individuals with I/DD and the families and communities that support them.</p> <p class="isSelectedEnd"><strong>Collaborative Environment:</strong> Partner with Clinical Managers and a dedicated team working together to provide exceptional services.</p> <p><strong>Comprehensive Benefits:</strong> BAYADA offers medical, dental, and vision insurance; paid holidays, vacation, and sick time; employer-paid life insurance; 401(k) with company ma