Client Services Associate, Behavioral Health

<p>&nbsp;</p> <p><iframe src="https://www.youtube.com/embed/DxScXOg6sdY?si=goqnSEGLWYAq7CQY" width="560" height="314"></iframe></p> <p>&nbsp;</p> <p style="margin: 0px;">&nbsp;</p> <p><strong>Client Services Associate – Behavioral Health (BPN)</strong></p> <p><strong>Location:</strong> Camden County, New Jersey</p> <p><strong>Work Model:</strong> 100% on-site</p> <p><strong>Schedule:</strong> Monday–Friday, 8:30 a.m.–5:00 p.m.</p> <p><strong>Compensation:</strong> Starting at $50,000–$55,000 annually, based on qualifications and experience</p> <p>&nbsp;</p> <p><strong>About the Role</strong></p> <p>BAYADA is seeking a dependable, organized, and service-minded <strong>Client Services Associate (CSA)</strong> to join our Behavioral Practice Network (BPN) office serving Camden County.</p> <p>In this role, you will help coordinate client services, maintain accurate files and records, support daily office operations, and contribute to a positive experience for the individuals and families we serve. This is an excellent opportunity for someone who is process-oriented, comfortable with technology, and interested in growing along the CSA-to-Client Services Manager career path.</p> <p>The ideal candidate is adaptable, transparent, and comfortable working both within established processes and through situations that require sound judgment and flexibility.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Coordinate client services and support operational needs for the behavioral health practice.</li> <li>Maintain organized, accurate, and timely client files and documentation.</li> <li>Follow established workflows, tools, and scheduling processes.</li> <li>Communicate clearly and professionally with clients, families, employees, and leadership.</li> <li>Support the team in tracking and understanding key performance indicators (KPIs).</li> <li>Participate in a rotating on-call schedule, generally approximately one week on and one week off. On-call participation is expected and compensated separately from base salary.</li> <li>Use technology and office systems to manage information, communication, and daily priorities.</li> <li>Support occasional local resource fairs or community events, generally within approximately 15 minutes of the office, as needed.</li> <li>Provide reliable follow-through and maintain professional standards in a fast-paced service environment.</li> <li>Take on additional responsibilities as assigned by the Director.</li> </ul> <p><strong>Required Qualifications</strong></p> <ul> <li>A four-year college graduate or brings equivalent experience.</li> <li>Ability to follow structured processes, workflows, and technology-based tools.</li> <li>Familiarity with or comfort supporting individuals with intellectual and developmental disabilities (IDD). Clinical experience is not required; relevant personal or professional experience is valued.</li> <li>Strong reliability, professionalism, organization, and follow-through.</li> <li>Willingness and ability to participate in a rotating on-call schedule.</li> <li>Ability to communicate directly, respectfully, and transparently.</li> <li>Comfort working on-site and collaborating closely with a local team.</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Bilingual Spanish-language skills are highly valued because of the population served.</li> <li>Experience in home health, behavioral health, IDD services, ABA or a related human services setting.</li> <li>Experience working with KPIs (metrics/goals), service coordination, client records, or office operations.</li> <li>Interest in developing toward a Client Services Manager role.</li> </ul> <p><strong>Compensation and Career Growth</strong></p> <ul> <li>Starting salary range: $50,000–$55,000 annually, based on qualifications and experience.</li> <li>On-call compensation is provided separately from base salary.</li> <li>Full time position with benefits</li> </ul> <p><strong>Why Join BAYADA?</strong></p> <p>At