Director, Digital Off-Premise & Catering

<p></p> <p data-pm-slice="0 0 []">The <strong>Director of Digital Off-Premise &amp; Catering</strong> owns how sweetgreen shows up for guests who are not walking into our restaurants. Sitting on the Commercial Leadership team, this role owns a single off-premise P&amp;L spanning three connected businesses: catering and B2B workplace programs, third-party marketplace channels including DoorDash, Uber Eats, and Grubhub, and the partner ecosystem that supports both, including ezCater and Fooda. The Director leads a small team across catering and marketplace, sets the multi-year roadmap for how off-premise scales across our restaurant footprint, and is accountable for revenue, margin, and guest experience in every channel where someone orders sweetgreen on third-party platforms. This role partners across Operations, Merchandising, Marketing, Culinary, Finance, Tech, and Legal to remove friction, and is sweetgreen's most senior voice with our largest digital and catering partners. This role is based in-person a minimum of 4 days per week at our Los Angeles Support Center.</p> <p><strong>You will:</strong></p> <ul> <li> <p><strong>Own the off-premise P&amp;L and channel strategy:</strong> Set the annual and multi-year growth strategy across catering, B2B, and marketplace, own revenue forecasting, pricing, promotional investment, and margin performance, and bring a clear point of view on the non-obvious tradeoffs between visibility, volume, and profitability to executive leadership</p> </li> <li> <p><strong>Set marketplace strategy across all platforms:</strong> Define sweetgreen's multi-year positioning on DoorDash, Uber Eats, Grubhub and ezCater, own the marketing budget and the promotional architecture that drives incremental volume without structurally eroding margin, and set the brand and quality standards our storefronts are held to</p> </li> <li> <p><strong>Grow and own the partner portfolio:</strong> Serve as the senior relationship owner with platform and workplace partner teams, negotiate commercial terms alongside Legal and Finance on commissions and contracts, and source and launch new B2B partnerships while deepening existing relationships</p> </li> <li> <p><strong>Lead catering operations and sales at scale:</strong> Direct daily catering operations to execute flawless deliveries, partner with Restaurant Operations and Logistics on the labor models, order flow, packaging, and service standards that let catering scale without disrupting the in-restaurant experience, and build the lead generation and sales enablement engine that wins and retains enterprise and local B2B accounts</p> </li> <li> <p><strong>Set the measurement standard:</strong> Define the KPIs and the evaluation methodology sweetgreen uses to judge off-premise success, and translate performance into evidence-based calls on incrementality, cannibalization, and brand halo for executive leadership</p> </li> <li> <p><strong>Partner with Marketing and Culinary to grow demand:</strong> Co-develop segmented acquisition and retention strategies for corporate and consumer customers, and shape menu, packaging, LTO, and merchandising decisions so every off-premise storefront reflects sweetgreen's quality standards and brand voice</p> </li> <li> <p><strong>Lead the team and the operating system:</strong> Develop and lead a high-performing team across catering and marketplace, hold agency partners accountable through your team, and build the cross-functional forums that keep off-premise moving</p> </li> </ul> <p><strong>Desired traits:</strong></p> <ul> <li> <p><strong>Commercial builder:</strong> You have taken a channel or business line from early stage to meaningful scale, and you can point to revenue growth that was directly attributable to your work</p> </li> <li> <p><strong>People leader and coach:</strong> You develop diverse teams, and create clarity for others in ambiguous, fast-moving environments</p> </li> <li> <p><strong>Strategist with data-driven instincts