Associate Customer Onboarding Manager

<div class="content-intro"><h1><strong>Who We Are</strong></h1> <p><span style="font-weight: 400;">At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.</span></p> <p><span style="font-weight: 400;">We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.</span></p> <p><span style="font-weight: 400;">We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.</span></p> <p><a href="https://www.justworks.com/careers#values"><span style="font-weight: 400;">Our Values</span></a></p> <p><span style="font-weight: 400;">If this sounds like you, you’ll fit right in.</span></p></div><h1><strong>Who You Are</strong></h1> <p>As an Associate Onboarding Manager, you are a detail-oriented and proactive customer partner who is passionate about delivering a seamless onboarding experience. You are highly organized and thrive in structured environments, where you can manage timelines, execute repeatable processes, and ensure nothing falls through the cracks.</p> <p>You bring a service-first mindset to every customer interaction, anticipating needs and responding with clarity and urgency. You are comfortable guiding customers through foundational onboarding steps, helping them build confidence in the platform while ensuring key milestones are completed on time.</p> <p>You are developing your consultative skills and product knowledge, and you are eager to learn how to navigate more complex customer scenarios. You are resourceful, adaptable, and take ownership of your work, consistently following through on commitments and seeking support when needed.</p> <h1><strong>Your Success Profile</strong></h1> <h2><strong>What You Will Work On</strong></h2> <ul> <li>Serve as the primary onboarding guide for new customers, ensuring a smooth and timely implementation experience</li> <li>Partner with prospective customers who have expressed interest in Justworks, identifying opportunities to deliver early value and support conversion and revenue growth</li> <li>Monitor onboarding progress through internal checklists to ensure completion of all required steps</li> <li>Identify onboarding blockers and proactively work to resolve them with internal partners</li> <li>Triage and respond to inbound customer questions within SLA&nbsp;</li> <li>Ensure accurate first payroll milestone is met and educate customers on payroll tools and capabilities</li> <li>Review account setup for accuracy and completeness</li> <li>Maintain consistent communication through check-ins and follow-ups</li> <li>Prepare and deliver onboarding completion and handoff communications</li> <li>Deliver a customer centered onboarding experience, ensuring each customer feels supported, informed, and set up for success</li> </ul> <ul> <li>Performs other related duties as assigned</li> </ul> <h2><strong>How You Will Do Your Work</strong></h2> <p>As an Associate Onboarding Manager, <em>how</em> results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:</p> <ul> <li><strong>Consultative </strong>- takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.</li> <li><strong>Taking responsibility</strong>