Director, Product Management-Customer Growth & Value Realization

<div class="content-intro"><p data-pm-slice="1 1 []">Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.</p> <p>We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.</p></div><p><span style="font-size: 12pt;"><strong>Role</strong></span></p> <p><span style="font-size: 12pt;"><strong><br></strong>We are looking for a Director, Product Management — Customer Growth &amp; Value Realization to join our team. This is a hybrid role in Santa Clara, CA, reporting to the Senior Director, Product Management.&nbsp; Zscaler is seeking a strategic product leader to lead high-impact initiatives that improve customer adoption, value realization, and business performance across our product portfolio. In this role, you will connect customer needs, product usage, data insights, and commercial outcomes into a clear execution agenda.</span></p> <p><span style="font-size: 12pt;"><strong>What you’ll do (Role Expectations)</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive customer adoption, value realization, and long-term engagement across key customer segments and use cases by translating telemetry and health signals into focused product action</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead highly strategic, cross-functional product initiatives from initial opportunity identification through to execution, roadmap recommendation, and post-launch KPI tracking</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner closely with Customer Success, Sales, Support, Operations, and Finance to scale customer experience enhancements, support expansion readiness, and optimize overall business performance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collaborate with GTM and Channel/Partner teams to ensure product insights and adoption patterns are fully operationalized across direct, partner-led, and channel-assisted routes to market</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Establish robust product management discipline, including structured prioritization frameworks, operating cadences, business case modeling, and senior-level alignment to drive high-accountability outcomes</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Who You Are (Success Profile)</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are a highly analytical strategist who naturally uses complex telemetry, product usage trends, and business metrics to diagnose challenges and prioritize high-value opportunities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are a collaborative relationship-builder with a proven track record of aligning diverse, senior-level stakeholders across Engineering, GTM, Finance, and Customer Success to drive shared goals.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are a structured leader who excels at translating ambiguous customer and market signals into concrete proble