RPO Manager

About Vensure Employer Solutions Vensure Employer Solutions is a leading provider of HR technology, managed services, and global business process outsourcing (BPO). Together with its service providers, Vensure serves more than 95,000 businesses and processes more than $135 billion in annual payroll. Headquartered in Chandler, Arizona, Vensure provides comprehensive employer solutions designed to help businesses streamline operations and support their employees. Position Summary The RPO Manager will build, scale, and operationalize a high-performing Recruitment Process Outsourcing (RPO) business. This role owns end-to-end RPO service delivery, operational excellence, client outcomes, and financial performance. The ideal candidate has progressive leadership experience in RPO, staffing, or talent services and a proven ability to build scalable recruiting operations, lead distributed teams, support enterprise implementations, and drive measurable improvements in delivery performance. This is a hands-on operational leadership role for someone who has built recruiting delivery teams, standardized processes, improved margins, and successfully managed complex enterprise client implementations. Key Responsibilities RPO Operations & Delivery • Own end-to-end RPO service delivery, including workforce planning, recruiting execution, performance management, SLAs, and continuous improvement. • Design and scale RPO delivery models across industries, hiring volumes, and geographies. • Ensure consistent recruiting outcomes across sourcing, screening, scheduling, onboarding coordination, and workforce analytics. Operational Strategy & Scale • Build operational infrastructure for a growing RPO business. • Develop organizational structures, capacity models, delivery playbooks, SOPs, and implementation frameworks. • Establish quality assurance and training programs. • Lead operational readiness for enterprise implementations, transitions, and new client launches. Financial & P&L Management • Own operational P&L performance, including cost management, productivity, margins, and revenue per recruiter. • Partner with Finance on budgets, pricing inputs, staffing models, and forecasting. • Optimize utilization, efficiency, and cost-to-serve while maintaining service quality. Client Experience • Serve as an executive sponsor for key enterprise RPO clients. • Translate client talent acquisition requirements into scalable RPO solutions. • Establish governance models, performance dashboards, and executive business reviews. • Drive client satisfaction, retention, renewals, and expansion opportunities. Cross-Functional Leadership • Partner with Sales, Product, Technology, Finance, and HR. • Provide operational input for RPO solution design, pricing, and implementation timelines. • Align recruiting technology, analytics, and reporting with operational requirements. Technology & Continuous Improvement • Oversee ATS, CRM, workforce management, and reporting technology used in RPO delivery. • Drive improvements in recruiting processes, candidate experience, and hiring-manager satisfaction. • Audit procedures and improve operational workflows. Leadership & Team Development • Build, lead, and mentor recruiting managers, senior operational leaders, and delivery teams. • Establish a culture of accountability and operational excellence. • Lead operational reviews, enterprise stakeholder meetings, and large-scale training initiatives. • Travel domestically and internationally as required for client meetings, team meetings, conferences, and training. Required Qualifications • Bachelor's degree in Business, Human Resources, Operations, or equivalent combination of education, training, certifications, and experience. • 5+ years of progressive leadership experience in RPO, staffing, or talent services. • Demonstrated experience scaling operations and leading enterprise service delivery organizations. • Deep understanding of RPO operating models and recruiting workflows. •