Intake Specialist I (Boston, MA / Hybrid)

<p><span data-contrast="none">FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}">&nbsp;</span></p> <p><span data-contrast="none">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}">&nbsp;</span></p> <ul> <li><span data-contrast="none"> Here For You (An attitude of service, empathy, and availability)</span></li> <li><span data-contrast="none"> Own It (Drive and ownership)</span></li> <li><span data-contrast="none"> Do the Right Thing (High integrity)</span></li> <li><span data-contrast="none"> Be Positive (Great attitude and a can-do positive approach to challenges)</span></li> </ul> <p><span data-contrast="none"><span data-ccp-parastyle="Default" data-ccp-parastyle-defn="{"ObjectId":"c276f556-e611-420d-aea2-80623395f1dd|70","ClassId":1073872969,"Properties":[469775450,"Default",201340122,"2",134233614,"true",469778129,"Default",335572020,"1",469777841,"Helvetica Neue",469777842,"Arial Unicode MS",469777844,"Helvetica Neue",469769226,"Helvetica Neue,Arial Unicode MS",335551500,"0",268442635,"24",335559740,"288",201341983,"0",335559738,"160",469777843,"Arial Unicode MS",335559704,"1025",335559705,"1033",335551547,"1033"]}">Join our team and make a positive impact on the lives of others! We are looking for</span> <span data-ccp-parastyle="Default">an <strong>Intake Specialist I</strong></span><span data-ccp-parastyle="Default">&nbsp;</span></span><span data-contrast="none"><span data-ccp-parastyle="Default">who will serve as the </span><span data-ccp-parastyle="Default">face of </span><span data-ccp-parastyle="Default">FreedomCare</span><span data-ccp-parastyle="Default"> in the communities we serve</span><span data-ccp-parastyle="Default"> in <strong>Massachusetts.</strong></span></span></p> <p><strong><em>This is a Hybrid role, 3 days in our Charlestown, MA office and 2 days remote.</em></strong></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="Default">Department &amp; Position Overview:</span></span></strong><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":240,"335559740":240}">&nbsp;</span></p> <p>FreedomCare’s Massachusetts operations support the MassHealth Adult Foster Care (AFC) program, which helps eligible adults with medical, physical, cognitive, or behavioral health needs receive daily assistance in a home setting from a qualified caregiver with professional care team support.</p> <p>The Intake Specialist is responsible for managing the completion of patient Service Records and caregiver enrollment activities while serving as a liaison between patients, caregivers, health plans, and internal teams. This role combines both intake and onboarding responsibilities to provide a seamless, single point of contact experience throughout the transition from “Qualified” to “On Care.”</p> <p>The Intake Specialist plays a critical role in guiding patients and caregivers through the completion of their service record and enrollment journey by verifying eligibility, coordinating required documentation, facilitating caregiver onboarding requirements, and ensuring timely progression toward authorization and start of care. This role requires strong communication, organizational, and problem-solving skills to effectively manage case progression, provide exceptional customer service, and maintain accurate documentation within Salesforce and related systems.</p> <p>Success in this role is defined by the ability to deliver a compassionate and efficient customer experience, maintain strong collaboration wit