Specialist, Payments Operations

<div class="content-intro"><h1><strong>Who We Are</strong></h1> <p><span style="font-weight: 400;">At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.</span></p> <p><span style="font-weight: 400;">We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.</span></p> <p><span style="font-weight: 400;">We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.</span></p> <p><a href="https://www.justworks.com/careers#values"><span style="font-weight: 400;">Our Values</span></a></p> <p><span style="font-weight: 400;">If this sounds like you, you’ll fit right in.</span></p></div><p><strong>Your Success Profile</strong></p> <p><strong>Who You Are</strong></p> <p>As a Specialist, Payments Operations, you will help ensure money moves safely, accurately, and reliably across Justworks.</p> <p>You are responsible for executing critical payment workflows, but your role goes beyond following a process. You understand the work you are doing, recognize when something doesn’t look right, and use the information and tools available to investigate issues and make thoughtful decisions. When a problem comes up, you take ownership and help see it through to resolution.</p> <p>You are curious about how things work and how they could work better. You look for patterns, ask questions, and identify opportunities to improve the processes and tools you use every day. You are comfortable learning new technology, including automation and AI-enabled tools, and use them responsibly to make your work more accurate and efficient.</p> <p>We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Read more <a href="https://www.justworks.com/careers">here</a>.</p> <p><strong>What You Will Work On</strong></p> <ul> <li>Execute critical payment operations accurately and on time across payment processing, funds movement, reconciliations, exceptions, and other payment workflows.</li> <li>Investigate and resolve payment issues, using data, payments knowledge, and sound judgment to understand what happened, determine the right next step, and own issues through resolution.</li> <li>Protect our customers and Justworks by following established controls, recognizing potential risks or unusual activity, and escalating issues when appropriate.</li> <li>Help improve how Payments Operations works by identifying recurring problems, suggesting better ways of working, and providing feedback on processes, tools, and automation.</li> <li>Use and adopt new tools and ways of working, including automation and AI-enabled tools, to improve accuracy and efficiency while sharing what you learn with the team.</li> </ul> <p><strong>How You Will Work</strong></p> <p>As a Specialist, Payments Operations, <em>how</em> results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:</p> <ul> <li><strong>Own the outcome.</strong> You take responsibility for your work, communicate when something is off track, and follow issues through to resolution.</li> <li><strong>Execute with care.</strong> You understand that moving money comes with real financial and customer impact. You work accurately, follow controls, and pay attention to the details t