Senior IT Engineer, Enterprise Systems

<div class="content-intro"><h1><strong>Who We Are</strong></h1> <p><span style="font-weight: 400;">At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.</span></p> <p><span style="font-weight: 400;">We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.</span></p> <p><span style="font-weight: 400;">We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.</span></p> <p><a href="https://www.justworks.com/careers#values"><span style="font-weight: 400;">Our Values</span></a></p> <p><span style="font-weight: 400;">If this sounds like you, you’ll fit right in.</span></p></div><h1><strong>Who You Are</strong></h1> <p>As a Senior IT Systems Engineer, you possess extensive expertise in entrepreneurial, startup, or enterprise settings. You provide top-tier, "white-glove" support for stakeholders tailored to their specific needs. You excel in researching technical problems and solutions with a high level of professionalism.</p> <p>In this role, you take charge of the technical design, planning, implementation, and performance tuning for critical enterprise application systems. While you are the primary architect and owner for our core collaboration stack, you are a versatile engineer capable of managing a broad and diverse ecosystem of tools. You lead by example as a technical expert and serve as a mentor to junior systems engineers.</p> <h1><strong>Your Success Profile</strong></h1> <h2><strong>What You Will Work On</strong></h2> <ul> <li><strong>Core Platform Architecture</strong>: Act as the primary architect and administrator for our core enterprise platforms: Atlassian suite (Jira &amp; Confluence), Google Workspace, and Slack.</li> <li><strong>SaaS and AI Enablement</strong>: Lead the technical strategy for enterprise-wide SaaS adoption and optimization. You will drive the roadmap for enabling AI-native capabilities across our ecosystem (e.g., Slack AI, Atlassian AI) to streamline workflows, boost employee productivity, and increase organizational velocity.</li> <li><strong>Ecosystem Management</strong>: Administer, configure, and troubleshoot a diverse catalog of 30+ SaaS platforms. You will use SaaS Management Platforms (SMPs) to maintain visibility, optimize licenses, and ensure system health across the entire stack.</li> <li><strong>AI-Driven Velocity</strong>: Act as an early adopter and champion of AI tools to accelerate the transition of ideas into concepts and concepts into executed solutions.</li> <li><strong>Automation</strong>: Support in maintaining and improving user lifecycle workflows (onboarding/offboarding).</li> <li><strong>Audits &amp; Optimization</strong>: Conduct regular audits of SaaS environments to identify improvements, optimize resource utilization, and enhance security posture.</li> <li><strong>Documentation</strong>: Develop and maintain "source of truth" documentation for supported applications and processes for both internal employees and IT staff.</li> <li><strong>Mentorship</strong>: Provide technical guidance to junior team members, fostering a culture of knowledge sharing and "bar-raising" performance.</li> </ul> <h2><strong>How You Will Do Your Work</strong></h2> <p>As a Senior IT Systems Engineer, <em>how</em> results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attribute