Team Lead of Health Coach (Field Based)

<p><span style="font-weight: 400;">Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.&nbsp;&nbsp;</span></p> <p><span style="font-weight: 400;">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Here For You (An attitude of service, empathy, and availability)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own It (Drive and ownership)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Do the Right Thing (High integrity)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be Positive (Great attitude and a can-do positive approach to challenges)</span></li> </ul> <p><span style="font-weight: 400;">Join our team and make a positive impact on the lives of others! We are looking for a <strong>Team Lead of Health Coach</strong> for our team in Georgia.</span></p> <p><strong>Program &amp; Position Overview:</strong></p> <p>FreedomCare’s Georgia operations support Structured Family Caregiving (SFC), a Medicaid home and community-based service option that helps eligible individuals receive daily care from a qualified live-in family caregiver, with coaching and oversight to support safe care at home.</p> <p>The Team Lead of Health Coach is responsible for the day-to-day management, coaching, and development of a team of Health Coach Specialists. This role ensures team members have the guidance, workflow clarity, performance support, and accountability needed to deliver timely, compliant, and high-quality in-home coaching and assessment support for patients and caregivers.</p> <p>The Team Lead of Health Coach is critical in translating operational priorities into daily execution by monitoring visit workflows, reviewing performance data, managing attendance and schedule adherence, supporting quality standards, and resolving escalations. This role partners closely with State Operations leadership to ensure Health Coach Specialists complete required visits, documentation, caregiver education, and escalations in accordance with program and compliance expectations.</p> <p><strong>Every Day You Will:</strong></p> <ul> <li>Directly supervise a team of Health Coach Specialists, executing daily operational priorities, participating in coaching, attendance management, performance management, development planning, and recognition activities.</li> <li>Serve as the primary point of contact for team member questions, concerns, and escalated issues, ensuring timely resolution and appropriate escalation when needed.</li> <li>Manage and monitor attendance, punctuality, and schedule adherence to ensure adequate coverage, operational efficiency, and achievement of service-level goals.</li> <li>Monitor daily workflows, workload distribution, call queue activity, and productivity to ensure team members meet visit completion, documentation, customer service, and quality standards, policies, procedures, and compliance guidelines.</li> <li>Drive performance against established KPIs, including quality scores, conversion rates, productivity metrics, schedule adherence, attendance, customer satisfaction measures, and other operational indicators.</li> <li>Deliver effective coaching and development through regular performance discussions, data-driven feedback, real-time coaching, and structured follow-up plans focused on productivity, efficiency, quality, compliance, and customer service excellence.</li> <li>Conduct reviews of visit documenta