Associate Operations Manager, Service, Labs (PM Shift) - DoorDash Dot

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&amp;e=22630&amp;t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&amp;utm_ptz=EST&amp;utm_rqt=track" alt="" width="1"></p></div><h2 data-local-id="e898f9491ae3" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true" data-pm-slice="0 0 []"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">About the Team</strong></h2> <p data-local-id="a9da5ba11671" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!</p> <h2 data-local-id="75f775893d1c" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">About the Role</strong></h2> <p data-local-id="7d9f2286de2e" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You will lead the Service Operations team for the PHX market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime, supporting our overall fleet utilization goals.&nbsp; You will report to the Operations Manager, Service in our DoorDash Labs organization.&nbsp; This role is fully on-site in the Greater PHX Area, AZ, on the PM shift (2:30 PM – 11:00 PM). You’ll partner with the AM Associate Operations Manager, Service to keep the PHX operation running seamlessly across both shifts and multiple sites.</p> <h2 data-local-id="fcbc2b00e6d2" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">You’re excited about this opportunity because you will…</strong></h2> <ul> <li data-local-id="142d2771db58" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Foster a safety-first approach to all things Service</li> <li data-local-id="6961fae7090e" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Lead the PM-shift team of new and experienced technicians to maximize uptime of all Operations assets during your shift</li> <li data-local-id="d5788cbb471c" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms</li> <li data-local-id="0eba087a9cd9" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Track technician productivity to ensure we are good stewards maximizing our limited resources</li> <li data-local-id="0117c729dbf5" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level</li> <li data-local-id="082a71fb74b5" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Coordinate development of Service Technicians in supporting a career path within DoorDash Labs</li> <li data-local-id="52c99595094a" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Track KPIs and explain variances, and know which ones are shift-owned vs. shared across the 24-hour operati