Manager of Operations (Chicago, IL / Hybrid)

<p>FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</p> <p>We pride ourselves on our values which drive the level of care that we deliver to our patients:</p> <ul> <li>Here For You (An attitude of service, empathy, and availability)</li> <li>Own It (Drive and ownership)</li> <li>Do the Right Thing (High integrity)</li> <li>Be Positive (Great attitude and a can-do positive approach to challenges)</li> </ul> <p><span style="font-weight: 400;">Join our team and make a positive impact on the lives of others! We are looking for a <strong>Manager of Operations</strong></span><em><span style="font-weight: 400;">&nbsp;</span></em><span style="font-weight: 400;">for our team in <strong>Illinos</strong></span><strong>.</strong></p> <p><strong><em>This is a hybrid role at our office located in the Chicago, IL area. You will be required to work out of our IL office 3 times a week.</em></strong></p> <p><strong><em><br></em></strong><strong><span data-contrast="auto">Department &amp; Position Overview:</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">&nbsp;</span></p> <p><span data-contrast="auto">We are looking for a&nbsp;<strong>Manager of Operations</strong> who has an innovative, entrepreneurial spirit and a passion for continually improving the way we do things.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">&nbsp;</span></p> <p><span class="TextRun SCXW91400058 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW91400058 BCX0">The Manager of Operations is responsible for overseeing Illinois operations for the Home Services Program (HSP). This role ensures that referrals, program eligibility workflows, service authorizations, caregiver onboarding and training, service delivery, documentation, billing readiness, quality assurance, and compliance operations are executed accurately and consistently.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW91400058 BCX0"><span class="SCXW91400058 BCX0">&nbsp;</span><br class="SCXW91400058 BCX0"></span><span class="LineBreakBlob BlobObject DragDrop SCXW91400058 BCX0"><span class="SCXW91400058 BCX0">&nbsp;</span><br class="SCXW91400058 BCX0"></span><span class="TextRun SCXW91400058 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW91400058 BCX0">This position owns day-to-day operations for the Illinois HSP market and is accountable for ensuring authorized services are delivered according to the customer's approved service plan, applicable Illinois HSP requirements, and company policy. The Manager partners closely with clinical leadership, compliance, intake/enrollment, Illinois Department of Human Services/Division of Rehabilitation Services (IDHS/DRS) stakeholders, payroll, billing, HR, training, and technology teams to ensure operational performance and regulatory readiness.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW91400058 BCX0"><span class="SCXW91400058 BCX0">&nbsp;</span><br class="SCXW91400058 BCX0"></span><span class="LineBreakBlob BlobObject DragDrop SCXW91400058 BCX0"><span class="SCXW91400058 BCX0">&nbsp;</span><br class="SCXW91400058 BCX0"></span><span class="TextRun SCXW91400058 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW91400058 BCX0">The position is accountable for ensuring that referrals become compliant service records, authorized service plans are implemented timely, caregivers are properly onboarded and trained, services are documented correctly, and customer/caregiver issues are resolved through clear operational workflows.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW91400058 BCX0"><span class="SCXW91400058 BCX0">&nbsp;</span