Benefit Account Manager

Job Description About Us PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire” lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business. Position Summary The Account Manager is responsible for the oversight and ongoing management of their assigned clients. The Account Manager works with sales and the support teams to implement new or renewing accounts, ensuring that a high service level is met. The Account Manager will also work with high-level, key employees to maintain the ongoing client relationships. Being extremely knowledgeable about group benefits, having excellent problem resolution and negotiation skills is key. The Account Manager must also be personable, maintain a high level of professionalism and be able to travel for client meetings. Essential Duties and Responsibilities • Coordinate and conduct the implementation for new and renewing clients. • Coordinate strategy meetings and document collection with Business Consultant. Market, analyze, and negotiate benefits and rates for all coverages. • Request renewal from carrier. Conduct pre-renewal and renewal meetings (in person or via Zoom). • Negotiate renewals with carriers. Quote open market when necessary. • Deliver final renewal to client and finalize benefit selections. • Obtain applications and monitor benefit administration portals. • Ensure everything is submitted in a timely manner (at minimum 15 days prior to the effective date) • Perform first bill audits and host a meeting with clients to discuss how the OE went. • Ensure a high level of customer retention and satisfaction by building relationships with key contacts. • Ensure high levels of service are delivered to ALL clients: • High level of professionalism and customer service to employees. • Provide 24-hour response times to requests, if resolution cannot be obtained within 24 hours, make sure to keep lines of communication open with clients by providing status updates. Education is key for all employees and key contact. Ensure all clients are compliant with their benefits, contributions, etc. • Select filings of compliance documents COBRA Knowledge, Skills, and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Personal qualities of integrity and credibility. • Must be able to work individually and as part of a team. • Must be able to use the utmost discretion in all presentations/correspondence and communication for staff, clients, and all leadership. • Intermediate (or higher) knowledge of Microsoft Office and Adobe. • Work requires professional, written, and verbal communication and people skills. • Strong organizational skills with the ability to multi-task and prioritize meeting stated deadlines. • Knowledge of employee benefits, compliance, and payroll. • Must be able to read, analyze, and interpret SBC, technical procedures, insurance regulations, and governmental regulations. • Ability to respond effectively to the most sensitive inquiries and complaints. • Ability