Investigator, Global Security

<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</p> <p>Reporting into the Manager of Global Investigations, the Investigator of Global Investigations will support all lines of business related to investigations (e.g. Platform Fraud, Community Safety, Law Enforcement Liaison &amp; Partnerships, Insurance Fraud and Executive Protection &amp; Risk Assessment). This role will efficiently and effectively build strong and meaningful relationships with internal business partners, law enforcement agencies, and other third parties to bring successful case resolution.</p> <p>This role regularly interacts with State/County/Local Law Enforcement in developing comprehensive and detailed cases pertaining to organized offenders and provides expertise to and gains buy-in from Law Enforcement Agencies to assist in the safe apprehension of these offenders.</p> <h2><strong>Responsibilities:</strong></h2> <ul> <li>Work in close partnership with the Manager of Global Investigations and Head of Global Security to set strategic objectives, drive accountability, and ensure successful delivery of key performance metrics</li> <li>Assist in the design and build of the global law enforcement outreach program, in order to regularly liaise and develop strategic relationships with law enforcement agencies</li> <li>Proactively maintain effective working relationships with law enforcement and government authorities<br>Collaborate and build strong relationships with internal cross-functional partners, including Privacy/Identity/Integrity (PII), Risk, Community Safety, Legal, Public Policy, and other Operations teams and leaders across Lyft</li> <li>Plan and execute educational programs for law enforcement authorities on our business and challenges with external theft and loss</li> <li>Learn and develop a deep understanding of the businesses and activities related to Platform Fraud, Community Safety, Law Enforcement, Liaison &amp; Partnerships, Insurance Fraud and Executive Protection &amp; Risk Assessment</li> <li>Conduct and lead complex theft investigations related to organized crime and advise internal leaders and business partners</li> <li>Support different theft and loss initiatives being driven across the bikes and scooters line of business</li> <li>Act as a true thought leader by understanding trends in organized theft, and proactively driving continuous improvement across the company</li> <li>Contribute to the development and maintenance of Lyft's policies and practices in close partnership with internal cross-functional partners, including Privacy/Identity/Integrity (PII), Risk, Community Safety, Legal, Public Policy, and other Operations teams and leaders</li> <li>Assist with threat and risk assessments, investigations, mitigation, and protection efforts for Executive Protection</li> <li>Assist other business lines at Lyft with community outreach activities and initiatives as needed</li> <li>Ability to travel up to 50%</li> </ul> <h2><strong>Experience:</strong></h2> <ul> <li>Extensive experience working with law enforcement authorities (bonus points for interfacing with international law enforcement agencies)</li> <li>Significant experience in organized retail crime (ORC) detection and law enforcement partnerships</li> <li>Ability to gain buy in from Law Enforcement to resolve ORC investigations and knowledge and expertise in preparing for and testifying in Local/State/Federal Court</li> <li>Investigative experience identifying, resolving, conducting root cause analysis, and recommending deterrent enhancements</li> <li>Ability to participate, conduct, lead surveillance with law enforcement as it relates to large and complex external cases</li> <li>Must be able to gain buy in and support of multiple partners to ensure successful investigations</li> <li>Outstanding written, verbal, electronic communication and presentation skills