Client Services Manager

<p></p> <h1 class="PDq2pG_selectionAnchorContainer" data-section-id="1euz6ge" data-start="158" data-end="199">Client Services Manager – Senior Living</h1> <p data-start="201" data-end="326">BAYADA Home Health Care has an immediate opening for a <strong data-start="256" data-end="283">Client Services Manager</strong> in our <strong data-start="291" data-end="325">Allentown Senior Living Office</strong>.</p> <p data-start="328" data-end="652">Are you looking for an opportunity to grow your career in healthcare while building meaningful relationships with clients, families, and senior living communities? As a Client Services Manager, you'll play a key role in coordinating high-quality home care, supporting field staff, and helping grow the success of our office.</p> <p data-start="654" data-end="779">At BAYADA, we believe our clients and their families deserve care delivered with <strong data-start="735" data-end="778">compassion, excellence, and reliability</strong>.</p> <h3 data-section-id="16pjhgj" data-start="781" data-end="799">What You'll Do</h3> <ul data-start="801" data-end="1447"> <li data-section-id="vki9u8" data-start="801" data-end="868">Coordinate client services and address emergent scheduling needs.</li> <li data-section-id="13himw8" data-start="869" data-end="920">Manage and proactively grow an assigned caseload.</li> <li data-section-id="euagqt" data-start="921" data-end="1031">Build lasting relationships with clients, families, referral sources, payors, and senior living communities.</li> <li data-section-id="a0moox" data-start="1032" data-end="1104">Provide exceptional customer service while ensuring quality home care.</li> <li data-section-id="7jdbi9" data-start="1105" data-end="1179">Partner with Clinical Managers to support and supervise field employees.</li> <li data-section-id="1kiusgw" data-start="1180" data-end="1252">Build strong, collaborative relationships with office and field teams.</li> <li data-section-id="pklk3l" data-start="1253" data-end="1367">Monitor key business and operational metrics, including admissions, Medicare utilization, and referral outcomes.</li> <li data-section-id="ar7hz5" data-start="1368" data-end="1447">Support the overall growth and success of the Allentown Senior Living office.</li> </ul> <h3 data-section-id="18c8z0y" data-start="1449" data-end="1475">What We're Looking For</h3> <ul data-start="1477" data-end="1917"> <li data-section-id="ui1u0j" data-start="1477" data-end="1506">Bachelor's degree required.</li> <li data-section-id="1j6tlsh" data-start="1507" data-end="1590">Prior healthcare, medical office, home care, or home health experience preferred.</li> <li data-section-id="1lsq6f4" data-start="1591" data-end="1635">Knowledge of Medicare and OASIS is a plus.</li> <li data-section-id="7vij6p" data-start="1636" data-end="1694">Previous supervisory or leadership experience preferred.</li> <li data-section-id="vsrdee" data-start="1695" data-end="1774">Demonstrated success achieving goals and taking on increasing responsibility.</li> <li data-section-id="1kni9t9" data-start="1775" data-end="1819">Strong computer and organizational skills.</li> <li data-section-id="1toa307" data-start="1820" data-end="1871">Excellent communication and interpersonal skills.</li> <li data-section-id="1xsya01" data-start="1872" data-end="1917">Ambition to grow and advance within BAYADA.</li> </ul> <h3 data-section-id="1k6lagz" data-start="1919" data-end="1939">Why Join BAYADA?</h3> <p data-start="1941" data-end="2088">At BAYADA, you'll have the opportunity to <strong data-start="1983" data-end="2063">build your leadership skills, grow your career, and make a meaningful impact</strong> on clients and families.</p> <p data-start="2090" data-end="2104">BAYADA offers:</p> <ul data-start="2106" data-end="2415"> <li data-section-id="9m3ofv" data-start="2106" data-end="2126">Competitive salary</li> <li data-section-id="edpjsc" data-start="2127" data-end="2180">Medical, dental, prescription, and visio