Machine Learning Engineer, Growth Platform

<h2>Who we are</h2> <h3>About Stripe</h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</span></p> <h3>About the team</h3> <p>Growth Platform builds the machine learning systems that help businesses discover and use the Stripe products that meet their needs. Our recommendations reach users across the Dashboard, email, onboarding, documentation, and AI agent interfaces. We combine an understanding of each business with models that decide which recommendation is useful, when to show it, and how to learn from the outcome.</p> <p>Our work spans recommendation and ranking models, contextual bandits, agent-based recommendations, and the data and evaluation systems behind them. We build shared capabilities that product, marketing, and sales teams can use across Stripe. Success means helping businesses take useful actions and adopt products that help them grow, while keeping recommendations relevant and avoiding unnecessary messages.</p> <h2>What you’ll do</h2> <p>You will build and operate production ML systems that improve how Stripe recommends products, content, and next steps to businesses. You will own work from problem definition and feature development through training, evaluation, deployment, monitoring, and iteration. Working with data scientists, engineers, and product partners, you will turn model improvements into measurable user and business outcomes.</p> <h3>Responsibilities</h3> <ul> <li>Design, train, evaluate, deploy, and maintain models for recommendation, ranking, and personalized action selection across Growth Platform surfaces.</li> <li>Improve contextual bandit and policy-learning approaches, including exploration, reward design, and how recommendations adapt to user context and feedback.</li> <li>Build agent-based recommendation capabilities that use business context to identify relevant products and integration options, with evaluations that test recommendation quality and usefulness.</li> <li>Develop reliable data and feature pipelines for training and inference. Improve data freshness, feature quality, and consistency between training and production.</li> <li>Build reusable tooling for model evaluation, retraining, and safe rollout so the team can test and ship improvements faster.</li> <li>Own the quality and operation of the team's ML components: write tested production code, monitor models and pipelines, investigate failures, and improve reliability, latency, and cost.</li> <li>Design and analyze online experiments with data science partners. Connect offline evaluation to product adoption and incremental impact, with guardrails for dismissals, unsubscribes, and user experience.</li> <li>Partner with product engineering to integrate models into recommendation delivery systems, and with ML infrastructure teams to use and improve Stripe's shared training, feature, and serving capabilities.</li> <li>Work with product, marketing, and sales partners to identify problems that shared ML capabilities can solve, and make practical choices about where modeling adds value.</li> </ul> <h2><strong>Who you are</strong></h2> <p>You are a machine learning engineer with a builder mindset. You care about the business problem, the quality of the model, and what happens after it ships. You can move between modeling and software engineering, make practical tradeoffs, and take ownership of an ambiguous problem through production and measurement.</p> <p><span style="font-weight: 400;">We’re looking for someone who meets the minimum requirements to be con