Account Manager, Platform Innovation

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&amp;e=22630&amp;t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&amp;utm_ptz=EST&amp;utm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2> <p>You'll be joining a small, high-leverage Account Management team inside DoorDash's Commerce Platform organization. We work directly with strategic merchant partners - operators running multi-location businesses across the US - and we're the team responsible for making them successful. The work is high-touch, data-driven, and deeply cross-functional. We sit at the intersection of operations, product, sales, and engineering, and we're equally accountable for revenue outcomes, product feedback, and customer health.</p> <h2><strong>About the Role</strong></h2> <p>This is a generalist account management role for someone who wants to operate as more than a relationship manager. You'll own a portfolio of strategic merchants, run their cadence end-to-end, build the strategic playbook that grows their business with us, and represent their voice inside DoorDash. You'll be on calls with founders one hour, pulling data to back up a recommendation the next, and writing a product brief the hour after. The merchant base is sophisticated and the bar is high - we're hiring for someone who can show up and partner with multi-location operators on day one.</p> <h2><strong>You’re excited about this opportunity because you will…</strong></h2> <ul> <li>Own a portfolio of strategic merchant accounts. Run weekly and biweekly cadences. Build trust quickly. Become the operator your merchants pick up the phone for.</li> <li>Drive measurable revenue growth for your portfolio through specific, contextualized recommendations - promotions, marketing campaigns, channel optimization, expansion strategy.&nbsp;</li> <li>Defend account health through proactive, data-driven monitoring. Spot risk early. Act on it.</li> <li>Translate merchant voice into product and engineering work. Capture verbatim feedback. Synthesize patterns. Write briefs that ship.</li> <li>Partner cross-functionally with Sales, S&amp;O, Launch, Support, Engineering, and Product. Be the connective tissue.</li> <li>Use and improve a heavily AI-augmented operational toolkit. We move quickly because we automate aggressively.</li> <li>Build process where there isn't any. Our function is still being shaped - the right hire will shape it with us.</li> </ul> <h2><strong>We’re excited about you because…&nbsp;</strong></h2> <ul> <li>You have 3-5+ years of experience in strategic account management, customer success, or related customer-facing roles at a B2B company. You've owned a book of merchants who depend on your work.</li> <li>Restaurant or hospitality background (either as an operator or restaurant tech).</li> <li>Demonstrated comfort with data - spreadsheets at scale, dashboards, basic SQL, and a strong instinct for spotting when a number doesn't make sense.</li> <li>Clear, concise written and verbal communication. You can hold a strategic conversation with a founder, write an email that respects their time, and brief a senior internal stakeholder without padding.</li> <li>High agency. You take ownership of outcomes, not activities. You operate without a playbook when needed. You make decisions and recover from mistakes.</li> <li>Industry empathy. You've worked closely with merchant operators and you understand the stakes of running a real business with real margins.</li> <li>Curiosity and fluency with AI tools. You've used modern AI assistants at a working level and you're excited to operate in a heavily AI-augmented environment.</li> <li>Comfort in ambiguity. The team and product are evolving fast - that's a feature for you, not a bug.</li> </ul> <p>&nbsp;</p><div class="content-pay-t