Personal Injury Case Manager

Position Summary Personal Injury Case Manager Bilingual English/Spanish About us Our company is a client-focused personal injury law firm dedicated to representing individuals injured in motor vehicle accidents and other negligence-related incidents. The firm combines compassionate client service, experienced legal advocacy, measurable performance standards, and advanced technology to move cases efficiently toward resolution. The firm is an early adopter of legal technology and artificial intelligence. After using Filevine for case management since 2017, the firm is transitioning to EvenUp's AI-powered case management platform to streamline routine administrative tasks, improve workflow consistency, and allow Case Managers to focus on medical management, strategy, negotiation, and client relationships. Position Summary We are seeking an experienced, bilingual Personal Injury Case Manager to oversee a portfolio of pre-litigation personal injury cases from initial case development through settlement. The Case Manager will serve as the client's primary point of contact and will be responsible for medical management, treatment monitoring, client communication, insurance-adjuster communication, case strategy, settlement preparation, and negotiation under attorney supervision. This is not a purely administrative position. The firm has Case Coordinators and technology systems that support claims setup, records collection, lien matters, and other administrative processes. The Case Manager is expected to understand the complete case, identify opportunities and risks, guide the client's medical treatment journey, resolve bottlenecks, and make informed recommendations to the supervising attorney. The ideal candidate can independently manage approximately 70 to 80 active cases while maintaining close attention to the facts, injuries, treatment, insurance coverage, damages, and strategic nuances of each matter. As the firm's AI tools and standard operating procedures continue to develop, the caseload may increase to approximately 100 active cases. Success requires more than high-volume experience. The firm is seeking someone who can manage a substantial caseload while providing thoughtful case strategy, accurate documentation, timely follow-up, strong client service, and individualized attention. Work Arrangement This is an on-site position based at the firm's office in Henderson, Nevada 89052. Candidates must be able to commute reliably to the office and work the established full-time schedule. Remote employment is not currently available for this opening. Caseload and Performance Expectations Active Caseload The expected starting caseload is approximately 70 to 80 active pre-litigation cases. The caseload may increase to approximately 100 cases as the firm completes its technology implementation and improves workflows. The firm currently signs approximately 30 new cases per month across a team of approximately five to six Case Managers. Case Managers must move cases forward consistently so that incoming and resolved cases remain reasonably balanced. Performance Expectations Case Managers are expected to: Meet established key performance indicators. Follow the firm's standard operating procedures. Maintain accurate and current case-management records. Progress cases without unnecessary delay. Complete timely client follow-up. Monitor treatment and prevent gaps in care. Obtain and evaluate insurance coverage information promptly. Review and finalize demands efficiently. Resolve cases at an appropriate pace while maintaining quality. Work independently and ask targeted questions when attorney input is genuinely required. Use AI and automation to improve efficiency without sacrificing accuracy or professional judgment. Key Responsibilities Pre-Litigation Case Management Manage a portfolio of personal injury matters from post-intake case development through pre-litigation settlement. Maintain a complete understanding of the facts, liability,