Unemployment Operations & Verifications Coordinator

<div class="content-intro"><h1><strong>Who We Are</strong></h1> <p><span style="font-weight: 400;">At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.</span></p> <p><span style="font-weight: 400;">We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.</span></p> <p><span style="font-weight: 400;">We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.</span></p> <p><a href="https://www.justworks.com/careers#values"><span style="font-weight: 400;">Our Values</span></a></p> <p><span style="font-weight: 400;">If this sounds like you, you’ll fit right in.</span></p></div><h1><strong>Who You Are</strong></h1> <p>Do you love to work as part of a team? Are you resourceful and adaptable in prioritizing and focusing on getting things done? Are you technologically savvy and able to quickly learn new systems and software programs? Do you pride yourself in your attention to detail and ability to organize? If so, we’d love to hear from you!</p> <p>As the Operations and Verifications Coordinator, you will assist the Unemployment Insurance Claims Team with resolving state inquiries (including child support fact-finding documents, mortgage and earning verifications, wage audits, and more) and remitting other necessary information to state agencies. This is a highly cross-functional role, working across teams with Customer Success, Mailroom and Workplace, Business Operations, Onboarding, and Payment Tax Unit. By timely remitting documentation to the correct interested party, you play a key role in maintaining the integrity within the program for all stakeholders and add value to Justworks customers.&nbsp;</p> <h1><strong>Your Success Profile</strong></h1> <h1><strong>What You Will Work On</strong></h1> <ul> <li>Process child support, mortgage, wage audit, earnings and benefit verification as well as other urgent requests from state departments accurately and timely.</li> <li>Manage heavy mail volumes. Collect, scan, sort and file mail. Partner with the mailroom to ensure that the department’s mail is uploaded and properly assigned to the appropriate workflow boards.</li> <li>Collaborate closely with the Senior Coordinator of Unemployment Operations and Verification to provide direct support to the claims and registration teams.</li> <li>Pull, organize and take actions on documents retrieved from multiple states' websites accordingly.</li> <li>Partner with the Unemployment Department to ensure that out-going and in-coming mail is addressed and sent to the appropriate state agency and other responsible parties.</li> <li>Partner with Unemployment Hearing Representative to complete pre-hearing requirements such as document submissions to state agencies, witnesses, and claimants. Schedule witness preparation meetings and complete hearing registrations.</li> <li>Assist senior team members in building out internal resources (help articles, training decks, etc.)</li> <li>Handle the processing of unemployment claim-related documents through the Non-State Information Data Exchange Systems (SIDES) format.</li> <li>Audit, verify, and protest unemployment benefit charge statements.</li> <li>Perform complete pulls from the state portal for unemployment-related documents.</li> <li>Verify the accuracy and completeness of retrieved documents.</li> <li>Triage documents and cases appropriately for efficient assignments.&nbsp;</li> <li>Communicate effectively with