17371 - Labor Relations Specialist - CA - On Site

About Us: Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more at www.vensure.com. Position Summary: The Labor Relations Specialist is responsible for day-to-day and ongoing labor relations activities with emphasis on contract setup and maintenance of union rates in the Sports & Entertainment software platform; interacts daily with other company departments, outside offices, and clients. Essential Duties and Responsibilities: • Ensure software systems are configured and maintained in compliance with union contracts, collective bargaining agreements, and fund requirements. • Verify and validate client setup for pension, health, and related contribution plans to ensure accuracy and compliance. • Research and resolve complex contract, billing, and contribution inquiries from clients, unions, and fund offices, identifying root causes and implementing preventive solutions. • Collaborate with IT and development teams to gather requirements, validate data, and test system enhancements and contract updates. • Generate, analyze, and distribute reports supporting client, union, fund office, and internal business requirements. • Maintain contract setup documentation, reference materials, procedural guides, and tracking spreadsheets. • Coordinate and communicate contractual updates to affected departments to ensure consistent implementation and compliance. • Serve as a primary liaison between internal departments and external stakeholders regarding contribution rates, contract interpretation, reporting requirements, and operational issues. • Develop, enhance, and document cross-functional processes to improve operational efficiency, accuracy, and service delivery. • Analyze contract provisions and create training materials, job aids, and resource documentation for Labor Relations and other business units. • Support Labor Relations with client communications, project coordination, contract research, and follow-up activities. • Build and maintain strong relationships with clients, unions, fund offices, and internal stakeholders to deliver exceptional service and support. • Regular on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement. Marginal Functions: • Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. • Attend webinars and training to stay up to date on best practices related to the company and department. • Complete projects and other duties as assigned by supervisor. Knowledge, Skills, and Abilities: • Strong knowledge of union contracts, collective bargaining agreements, pension plans, health and welfare plans, and contribution administration. • Ability to interpret contractual language and apply contract provisions accurately within software systems and operational processes. • Strong analytical and problem-solving skills with the ability to research complex contract, billing, and contribution issues and develop effective long-term solutions. • Proficiency in data analysis, report generation, data validation, and reconciliation using spreadsheets, databases, and reporting tools. • Ability to gather, test, and validate system requirements while partnering effectively with technical teams and programmers