Global Senior Manager, Leave of Absence

<div class="content-intro"><p data-pm-slice="1 1 []">Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.</p> <p>We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.</p></div><p>We are seeking a <strong>Global Senior Manager of Leave of Absence</strong> to join our team in a hybrid capacity—based out of our Santa Clara, CA or Bellevue, WA offices (in-office Tuesday–Thursday)—or as a Remote (US) team member. Reporting directly to the AMS Director of Benefits within the Total Rewards department, you will serve as the strategic architect and hands-on operational lead for our global leave, time off, and disability programs. In this high-impact role, you will design, implement, and scale leave policies and processes tailored for a diverse, rapidly growing global workforce. Your mission is to ensure our programs remain highly market-competitive and legally compliant, while championing an "employee-first" philosophy that deeply reflects our core values.</p> <p><strong>What you’ll do (Role Expectations)</strong></p> <ul> <li>Design and standardize global leave frameworks that balance statutory requirements with company benefits, serving as the lead SME for complex ADA cases and regulatory consistency</li> <li>Build and implement Leave of Absence &amp; Time Off and disability process and polices; implementing new vendors and solutions as necessary&nbsp;</li> <li>Manage Third-Party Administrators (TPAs) by enforcing SLAs, leading Quarterly Business Reviews (QBRs), and conducting audits to ensure service excellence</li> <li>Oversee the end-to-end leave lifecycle, partnering with HRIS to automate tracking and ensure seamless integration across vendors, Workday, ServiceNow, and payroll systems</li> <li>Leverage analytics and dashboards to identify bottlenecks, automate manual tasks, and continuously improve program performance and the employee experience</li> <li>Cultivate a high-performing, inclusive global team that drives results through cross-functional relationships, leading through ambiguity and demonstrating a “one team” mindset<br><br></li> </ul> <p><strong>Who You Are (Success Profile)</strong></p> <ul> <li>You thrive and can deliver results in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.</li> <li>You act like an owner and hold yourself accountable. Your passion for the mission and objective fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.</li> <li>You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.</li> <li>You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge cultur