Call Center Team Lead of Intake (Denver, CO)

<p><span data-contrast="auto">FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Here For You (An attitude of service, empathy, and availability)</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Own It (Drive and ownership)</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Do the Right Thing (High integrity)</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Be Positive (Great attitude and a can-do positive approach to challenges)</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">Join our team and make a positive impact on the lives of others! We are looking for a <strong>Team Lead of Intake for our team in Colorado.&nbsp;</strong></span></p> <p><em><span data-contrast="none">This position is leading a team of Intake Specialists out of our Denver, CO office. 9AM to 6PM; Weekends off!&nbsp;</span></em></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Department &amp; Position Overview:</span></span></strong><span data-ccp-props="{"134245418":false,"134245529":false,"201341983":0,"335559738":280,"335559739":80,"335559740":276}">&nbsp;</span></p> <p>This role is patient and caregiver-focused on providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven Intake Specialists. In this role, you will mentor and advise 8 team members to provide exceptional customer service to clients and caregivers.&nbsp;</p> <h4><strong>Every Day You Will:</strong></h4> <ul> <li>Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues&nbsp;</li> <li>Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback&nbsp;</li> <li>Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines&nbsp;</li> <li>Manage relationships with external partners/organizations&nbsp;</li> <li>Manage process improvement by identifying system or workflow areas of opportunity&nbsp;&nbsp;</li> <li>Responsible for disseminating information and training from senior management and other departments to their direct reports&nbsp;</li> <li>Interviews candidates, trains employees, and does continued training with their team&nbsp;</li> </ul> <p><strong>Ideal Candidate Will Possess:</strong></p> <ul> <li>Experience managing/supervisory a group or team of employees&nbsp;</li> <li>Exceptional experience leading, mentoring and developing their employees&nbsp;</li> <li>Experience with performance management&nbsp;&nbsp;&nbsp;</li> <li>Demonstrate proficiency in our Intake process and systems at FreedomCare&nbsp;</li> <li>We are looking for people with above average performance in monthly SOC category&nbsp;</li> <li>Self-motivated with a drive to exceed open case targets and metrics&nbsp;</li> <li>Strong analytical, organization and time management skills&nbsp;</li> <li>Ability to motivate team to meet and/or exceed case management targets or metrics&nbsp;</li> <li>Excellent communication, critical thinking and organizational skills&nbsp;</li> <li>Self-motivated, work independently and ability to make informed decisions&nbsp;</li> <li>Drives mission, core values and vision of the organization&nbsp;</li> <li>Bilingual Spanish is