Director, Technical Program Management (Hybrid)

<p>This hybrid role requires working in the office two days per week.</p> <p>With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.&nbsp;</p> <p>Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.</p> <p><strong>About the Job</strong></p> <p>As the Director of Technical Program Management, you will lead and scale a mature,&nbsp;high-performing team of Technical Program Managers responsible for driving execution across&nbsp;multiple product and engineering verticals. Operating at a strategic level within OpenTable’s&nbsp;engineering organization, this role balances roughly 50% managing senior executives and 50%&nbsp;leading and mentoring individual contributor TPMs. You will absorb ambiguity, translate complex&nbsp;business strategies into practical execution plans, and design robust operating rhythms and&nbsp;governance frameworks that impact hundreds of engineers across the organization.&nbsp;This is a pivotal opportunity to act as a change leader and help rethink product development&nbsp;lifecycles and software delivery models as AI rapidly transforms the software development&nbsp;lifecycle. In an environment that values professional growth, trust, and a welcoming culture, you&nbsp;will establish execution standards that maintain visibility and accountability for executives while&nbsp;granting teams the flexibility to execute in smaller, faster, and more effective increments</p> <p><strong>Responsibilities</strong></p> <ul> <li>Executive Management &amp; Collaboration: Serve as a strategic partner to senior&nbsp;leadership and cross-functional executives across Product, Engineering, Design, Data,</li> <li>Security, Infrastructure, and business teams to align priorities, manage dependencies,&nbsp;and establish high-stakes escalation paths.</li> <li>Team Leadership &amp; Mentorship: Direct, coach, and elevate a mature group of individual&nbsp;contributor TPMs, fostering an inclusive, high-performing culture anchored in trust,&nbsp;psychological safety, mutual accountability, and long-term career growth.</li> <li>Operating Model Transformation: Design, iterate, and embed corporate operating&nbsp;rhythms, delivery mechanisms, planning frameworks, and risk management standards&nbsp;across large-scale technical portfolios to raise the organizational bar for execution quality.</li> <li>Strategic Execution &amp; De-escalation: Translate broad executive narratives into&nbsp;actionable program structures, timelines, and measurable outcomes while defusing&nbsp;complex, organization-wide conflicts through fact-based option analysis.</li> <li>Process Optimization: Partner with engineering leadership to improve overall software&nbsp;delivery practices, technical planning, and developer productivity, utilizing modern tooling&nbsp;and data-driven metrics to mitigate hidden organizational drag.</li> </ul> <p><strong>Minimum Qualifications</strong></p> <ul> <li>10+ years of technical program management experience spanning large-scale software&nbsp;development and cross-functional technical programs.</li> <li>5+ years of experience formally leading, developing, and retaining engineering or program&nbsp;management teams within high-growth technology environments.</li> <li>Proven track record of managing technical program portfolios across complex, multi-entity&nbsp;organizations, including driving organizational transformation and designing&nbsp;cross-functional operating models.</li> <li>Demonstrated