Software Engineer (Starshield Products)

<div class="content-intro"><p>SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of&nbsp;enabling human life on Mars.</p></div><p><strong>SOFTWARE ENGINEER (STARSHIELD PRODUCTS)</strong></p> <p><span data-contrast="auto">This team focuses on operating and deploying AI capabilities (models, APIs, tools, and integrations) for U.S. federal agencies. You'll work closely with product, research, infrastructure, and legal/governance teams to make AI and future models maximally useful for missions while upholding SpaceX's standards, transparency, and ethical standards.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">Starshield Product Engineers are responsible for the health, performance, and stability of the services that power these missions. You own the full end-to-end cycle of service reliability—from responding to outages to improving codebases and building lasting solutions.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">You will tackle critical issues for key government customers, introduce observability into complex systems, address technical debt in essential codebases, and inform strategic investments in core products. We are looking for engineers who enjoy deep-dive troubleshooting, feel strong ownership over the problems they encounter, and recognize the urgency of customer-facing outages.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">During periodic on-call shifts, you will respond to automated alerts, investigate issues reported by customers, and share technical expertise with adjacent product teams.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-ccp-props="{}"><span class="TextRun SCXW197760342 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW197760342 BCX0">RESPONSIBILITIES:</span></span></span></strong></p> <ul> <li><span data-ccp-props="{}"><span class="TextRun SCXW197760342 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW197760342 BCX0"><span class="TextRun SCXW196439292 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW196439292 BCX0">Own the health, performance, and stability of integrations between frontier AI models (e.g., Grok family) and government systems, platforms, and data environments</span></span></span></span></span></li> <li><span data-ccp-props="{}"><span class="TextRun SCXW197760342 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW197760342 BCX0"><span class="TextRun SCXW196439292 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW196439292 BCX0"><span class="TextRun SCXW112224823 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW112224823 BCX0">Continuously invest in documentation, metrics, monitors, and other troubleshooting tools that keep these services observable and operable</span></span></span></span></span></span></span></li> <li><span data-ccp-props="{}"><span class="TextRun SCXW197760342 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW197760342 BCX0"><span class="TextRun SCXW196439292 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW196439292 BCX0"><span class="TextRun SCXW112224823 BCX0" lang="EN-US" data-contrast="auto"><span class="TextRun SCXW84077581 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW84077581 BCX0">Tackle critical issues for key government customers: respond to automated alerts, investigate reported problems, and drive lasting fixes</span></span></span></span></span></span></span></span></li> <li><span data-contrast="auto">Partner with agency stakeholders and adjacent product teams to understand operational needs, share technical expertise, and iterate based on r