Senior Manager, Software Test Engineering

<div class="content-intro"><p data-pm-slice="1 1 []">Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.</p> <p>We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.</p></div><h3><strong>Role</strong></h3> <p>As the Senior Manager of Software Test Engineering for the Zero Trust Exchange organization at Zscaler, you will play a critical role in driving our visionary innovation over the next decade. Reporting directly to the Senior Director of Software Engineering, you will lead a high-performing team in rapidly scaling the Zscaler Client Connector Portal service. In this San Jose, CA-based role, you will work closely with the executive team to deliver cutting-edge services that transform the industry.</p> <p>&nbsp;</p> <h3><strong>What you'll do (Role Expectations)</strong></h3> <ul> <li>Lead the Quality Assurance team to embrace the AI Development Lifecycle while collaborating closely with peer product and operations teams</li> <li>Direct cloud operations including upgrades, scalability improvements, and troubleshooting to ensure optimal service performance</li> <li>Drive the transition of the engineering team to a comprehensive, full-service ownership model</li> <li>Partner with product management to define, refine, and execute the strategic product roadmap</li> </ul> <p>&nbsp;</p> <h3><strong>Who You Are (Success Profile)</strong></h3> <ul> <li>You act like an owner with a deep passion for the mission, navigating seamlessly between high-level strategy and hands-on execution.</li> <li>You are a high-trust collaborator who thrives on open feedback, candor, and building collective success.</li> <li>You are customer-obsessed, developing deep empathy for users and aligning engineering decisions to solve their real-world problems.</li> <li>You serve as a positive force, tackling complex problems with contagious energy and inspiring your team to focus on solutions.</li> <li>You operate with urgency, balancing speed and quality to execute and deliver high-impact results in a fast-paced environment.</li> </ul> <p>&nbsp;</p> <h3><strong>What We're Looking for (Minimum Qualifications)</strong></h3> <ul> <li>Experience integrating AI-driven methodologies or AI Development Lifecycle (AIDLC) principles into software development and QA workflows</li> <li>7+ years of experience building, leading and scaling Quality Assurance or software engineering teams</li> <li>5+ years of experience working with cloud-based deployments and cloud operations</li> <li>3+ years of experience with hyperscale cloud platforms, specifically AWS</li> <li>Bachelor's or Master's degree in Computer Science or a related technical field</li> <li>Hands-on experience writing Python and shell scripts for automation and with proficiency in Java, SSL, and MySQL</li> </ul> <p>&nbsp;</p> <h3><strong>What Will Make You Stand Out (Preferred Qualifications)</strong></h3> <ul> <li>Current, hands-on experience utilizing AI Development Lifecycle (AIDLC) methodologies to optimize software delivery</li> <li>In-depth, advanced knowledge of Kuber