Client Services Manager

<p></p> <h1>Client Services Manager – Habilitation</h1> <p class="isSelectedEnd">BAYADA Home Health Care has an immediate opening for a <strong>Client Services Manager</strong> in our <strong>Northeast Philadelphia, PA Habilitation office</strong>.</p> <p class="isSelectedEnd">If you’re looking for an opportunity to <strong>grow your career, develop as a leader, and make a meaningful impact in the I/DD community</strong>, this could be the role for you. As a Client Services Manager, you’ll gain hands-on experience in <strong>client services, operations, team leadership, business development, and caseload management</strong> while working alongside experienced healthcare leaders.</p> <h3><strong>What You’ll Do</strong></h3> <ul data-spread="false"> <li>Provide exceptional customer service and support high-quality services for clients</li> <li>Coordinate client services and address emergent scheduling needs</li> <li><strong>Manage and proactively grow your client caseload</strong></li> <li>Build lasting relationships with clients, families, referral sources, payors, and community organizations</li> <li>Develop strong, collaborative relationships with field employees and office leadership</li> <li>Monitor key metrics and maintain effective fiscal management of your caseload</li> <li>Partner with Clinical Managers to provide supervision, support, and resources to field employees</li> <li>Identify opportunities to improve client satisfaction, employee engagement, and service delivery</li> <li>Take on additional responsibilities and leadership opportunities as you develop</li> </ul> <h3><strong>What We’re Looking For</strong></h3> <ul data-spread="false"> <li><strong>Bachelor’s degree required</strong></li> <li>Prior <strong>I/DD, Habilitation, medical office, or home care experience preferred</strong></li> <li>Prior supervisory or leadership experience a plus</li> <li>Demonstrated success achieving goals and taking on increased responsibility</li> <li><strong>Ambition, initiative, and a growth mindset</strong></li> <li>Strong computer skills, including electronic medical record experience</li> <li>Excellent communication, organizational, and interpersonal skills</li> <li>Ability to build meaningful relationships with clients, families, employees, and community partners</li> </ul> <h3><strong>Why Join BAYADA?</strong></h3> <p class="isSelectedEnd"><strong>Career Growth:</strong> Develop your leadership and healthcare management skills through hands-on experience, mentorship, continued education, and advancement opportunities.</p> <p class="isSelectedEnd"><strong>Meaningful Work:</strong> Make a difference in the lives of individuals with I/DD and the families and communities that support them.</p> <p class="isSelectedEnd"><strong>Leadership Development:</strong> Build experience in team leadership, operations, relationship management, and business development while working alongside experienced leaders.</p> <p class="isSelectedEnd"><strong>Comprehensive Benefits:</strong> BAYADA offers medical, dental, and vision insurance; paid holidays, vacation, and sick time; employer-paid life insurance; 401(k) with company match; direct deposit; and Employee Assistance Program (EAP).</p> <h3><strong>Ready to Take the Next Step?</strong></h3> <p>If you’re ready to <strong>grow your leadership skills, take ownership, and build a long-term career in healthcare</strong>, join BAYADA and make an impact in the Northeast Philadelphia I/DD community.</p> <p></p><div class="content-conclusion"><p><strong><span style="color: black;">As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.</span></strong></p> <p>BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in <a href="https://www.bayada.com/50">here</a>.</p> <p>BAYADA Home Health Care, Inc., and its associated entities and joint venture