Unemployment Claims Assistant

Unemployment Claims Assistant - AZ About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com Position Summary The Unemployment Claims Assistant plays a vital role in supporting the Unemployment Services team by providing comprehensive administrative and clerical assistance throughout the unemployment claims process. This position ensures timely and accurate handling of documentation, correspondence, and data entry related to unemployment claims, helping to maintain compliance with state and federal regulations. Essential Duties and Responsibilities Efficiently manage and route inbound mail, email, case files, and inquiries to the appropriate team members or departments, ensuring timely and accurate handling of all correspondence. Prepare, organize, and send outbound mail, including claim responses, supporting documentation, and other official communications, in accordance with established timelines and procedures. Enter and update client and claim information in the Unemployment Tracking software, ensuring data integrity and compliance with internal standards and external regulatory requirements. Create, manage, and update both physical and digital filing systems. Maintain various tracking logs and databases to support efficient retrieval of information and ensure audit readiness. Accurately input sensitive and time-critical information into internal systems to meet procedural deadlines and support the timely resolution of unemployment claims. Assist with employee recognition efforts such as birthday and anniversary acknowledgments. Maintain the team calendar and support the coordination and preparation of team meetings, events, and other collaborative activities. Provide support on ad hoc projects and initiatives as assigned by leadership, contributing to continuous improvement efforts and departmental goals. Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement. Knowledge, Skills, and Abilities A strong drive to deliver exceptional client support to both external and internal customers. A flexible, positive attitude, and a dedicated team player and collaborator. Strong organizational skills, attention to detail, and follow-through. Ability to communicate clearly, concisely, and proactively, both verbally and in writing. Capability to learn multiple HRIS (Human Resources Information System) platforms and vendor partner platforms. Drive to learn, grow, and contribute to the overall success of the company Ability to thrive in a modern, collaborative international environment, effectively using video conferencing, chat, email, and phone to maintain strong team communication. Education & Experience High School Diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred. Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed. Required Licenses and/or Certifications None Physical, Mental, & Communication Demands Physical Demands: Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer. Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, a