Insurance Claims Operations Associate

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&amp;e=22630&amp;t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&amp;utm_ptz=EST&amp;utm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2> <p>DoorDash's Risk &amp; Insurance team protects and strengthens our business by developing innovative insurance programs and operational strategies that support millions of deliveries worldwide. We partner across Product, Engineering, Legal, Finance, Data Science, and Operations to manage risk, improve customer outcomes, and enable the continued growth of one of the world's largest local commerce platforms.</p> <p>As DoorDash continues to scale globally, Insurance Claims Operations is evolving through artificial intelligence, automation, and digital transformation. Our organization is reimagining how claims are managed by leveraging technology to automate routine work, enhance operational decision-making, and create scalable solutions that improve efficiency while maintaining exceptional customer experiences.</p> <h2><strong>About the Role</strong></h2> <p>DoorDash is seeking an Insurance Claims Operations Associate to join our Claims Operations team. In this role, you will manage the intake, documentation, and follow-up work that keeps cases moving efficiently from first report through resolution.</p> <p>You will work closely with internal systems, AI-assisted tools, and cross-functional partners to ensure every case is accurately created, updated, and progressed. Your work directly supports the team's ability to deliver timely, high-quality outcomes for the people we serve.</p> <p>This role is well suited to someone who is detail-oriented, organized, and comfortable managing a high volume of work in a fast-paced environment.</p> <p>This position will report to a Supervisor, Insurance Claims Operations and is fully remote. Onboarding will take place over the first 4–6 weeks, Monday through Friday. After onboarding, schedules may be assigned on any day Monday through Sunday based on business needs.</p> <h2>You're excited about this opportunity because you will</h2> <ul> <li>Execute high-volume intake and case processing across multiple channels</li> <li>Prepare and submit FNOL details for claim establishment</li> <li>Review, organize, and accurately input incoming documentation and attachments</li> <li>Identify and resolve missing, inconsistent, or incomplete information using defined workflows and tools</li> <li>Support operational workflows by addressing routing issues, intake gaps, and system exceptions</li> <li>Maintain accurate, consistent, and up-to-date data across multiple systems</li> <li>Manage multiple priorities in a fast-paced, production-driven environment while meeting daily performance targets</li> <li>Communicate effectively with internal teams to ensure timely and efficient case progression</li> <li>Contribute to continuous process improvements as workflows evolve with automation and AI</li> </ul> <h2>We're excited about you because…</h2> <ul> <li>1+ years of experience in operations, claims intake, insurance support, or a similar high-volume environment</li> <li>Strong attention to detail and ability to follow structured processes consistently</li> <li>Comfortable working across multiple systems and tools simultaneously</li> <li>Ability to manage time effectively and meet daily productivity expectations</li> <li>Strong written and verbal communication skills</li> <li>Ability to handle sensitive and confidential information with discretion</li> <li>Experience in insurance, claims, or risk operations is a plus (but not required)</li> <li>A process-driven mindset with a focus on accuracy and efficiency</li> <li>Ability to thrive in a fast-paced, metrics-driven environment</li> <li>Strong organizational