Client Services Manager

<p>&nbsp;</p> <h1>Client Services Manager – Pediatric Home Care</h1> <p class="isSelectedEnd">BAYADA Home Health Care has an immediate opening for a <strong>Client Services Manager</strong> in our <strong>State College, PA Pediatric Home Care office</strong>.</p> <p class="isSelectedEnd">Are you ready to take the next step in your career and build your leadership skills in a growing industry? The Client Services Manager role offers the opportunity to <strong>lead, build relationships, drive growth, and make a meaningful impact</strong> in the lives of pediatric clients and their families.</p> <p class="isSelectedEnd">This is more than a day-to-day coordination role. You’ll have the opportunity to <strong>take ownership of your caseload, develop business and leadership skills, and grow your career within BAYADA</strong>.</p> <h3><strong>Grow Your Career at BAYADA</strong></h3> <p class="isSelectedEnd">As a Client Services Manager, you’ll receive hands-on experience in <strong>client services, operations, business development, employee engagement, and team leadership</strong>. You’ll work closely with Clinical Managers and office leadership while developing the skills needed to take on increasing responsibility.</p> <p class="isSelectedEnd">If you’re ambitious, entrepreneurial, and motivated by achieving goals, this is an opportunity to <strong>build a career — not just take a job</strong>.</p> <h3><strong>What You’ll Do</strong></h3> <ul data-spread="false"> <li>Provide exceptional customer service and help ensure high-quality pediatric home care</li> <li>Coordinate client services and address emergent scheduling needs</li> <li>Manage and proactively grow your client caseload</li> <li>Build lasting relationships with clients, families, referral sources, payors, and community organizations</li> <li>Develop strong, collaborative relationships with field employees and office leadership</li> <li>Monitor key metrics, including admissions, referrals, and caseload performance</li> <li>Partner with Clinical Managers to provide supervision and support to field employees</li> <li>Identify opportunities to improve client satisfaction, employee engagement, and service delivery</li> <li>Take on increasing responsibility and leadership opportunities as you grow</li> </ul> <h3><strong>What We’re Looking For</strong></h3> <ul data-spread="false"> <li><strong>Bachelor’s degree required</strong></li> <li>Prior medical office or home care experience preferred</li> <li>Supervisory or leadership experience a plus</li> <li>Demonstrated success achieving goals and taking on increased responsibility</li> <li><strong>Ambition, initiative, and a growth mindset</strong></li> <li>Strong computer skills, including electronic medical record experience</li> <li>Excellent communication, organizational, and interpersonal skills</li> <li>Ability to build relationships and thrive in a fast-paced, entrepreneurial environment</li> </ul> <h3><strong>Why Join BAYADA?</strong></h3> <p class="isSelectedEnd"><strong>Career Growth:</strong> Build your leadership skills through hands-on experience, mentorship, continued education, Udemy courses, webinars, and advancement opportunities.</p> <p class="isSelectedEnd"><strong>Meaningful Work:</strong> Make a difference in the lives of pediatric clients and families while supporting the team that delivers their care.</p> <p class="isSelectedEnd"><strong>Mission-Driven Culture:</strong> Join a nonprofit organization built around BAYADA’s core values of <strong>compassion, excellence, and reliability</strong>.</p> <p class="isSelectedEnd"><strong>Weekly Pay:</strong> Receive consistent weekly pay.</p> <p class="isSelectedEnd"><strong>Comprehensive Benefits:</strong> Medical, dental, and vision insurance; paid holidays, vacation, and sick time; employer-paid life insurance; 401(k) with company match; direct deposit; and Employee Assistance Program (EAP).</p> <p class="isSelectedEnd"><strong>Inclusive Workplace:</strong> BAYADA i