Intake Specialist I (Springfield, MO / Hybrid 4 days remote 1 day in office)

<p><span data-contrast="auto">FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Here For You (An attitude of service, empathy, and availability)</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Own It (Drive and ownership)</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Do the Right Thing (High integrity)</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Be Positive (Great attitude and a can-do positive approach to challenges)</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span style="font-weight: 400;">Join our team and make a positive impact on the lives of others! We are looking for an<strong> Intake Specialist I</strong> for our team in <strong>Springfield, MO</strong>.</span></p> <p><strong><em>This is a hybrid role with 4 days remote and 1 day per week in our Springfield, MO office. Monday through Friday 9AM to 6PM WEEKENDS OFF!</em></strong></p> <h3><strong>Department &amp; Position Overview:</strong></h3> <p><span style="font-weight: 400;">People on our team all possess a real passion for helping people, which is one of our company’s core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.</span></p> <p><span style="font-weight: 400;">Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. Must possess high enthusiasm and a salesman-like edge to move client cases from a pending to enrollment status. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.</span></p> <h3><span style="font-size: 12pt;"><strong>Every Day You Will:</strong></span></h3> <ul> <li>Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process, with the goal of completing the eligibility process and onboarding the Patients and Caregivers to active Care status within&nbsp;60 days of initial call to FreedomCare. &nbsp;</li> <li>Provides necessary documentation and requirements with Missouri Medicaid, patients' insurance and the Patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care. &nbsp;</li> <li>Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance. &nbsp;</li> <li>Provide high-level&nbsp;customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor. &nbsp;</li> <li>Consistently meets&nbsp;monthly performance metrics of starting patients on Care and call handling</li> <li>Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees</li> <li>Manage a high open caseload until the enrollment process is complete</li> <li>Consistently meet monthly comp