Launch Specialist I (Hybrid / Brookfield, WI)

<p><span data-teams="true">FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</span></p> <p><span style="font-weight: 400;">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Here For You (An attitude of service, empathy, and availability)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own It (Drive and ownership)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Do the Right Thing (High integrity)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be Positive (Great attitude and a can-do positive approach to challenges)</span></li> </ul> <p><span style="font-weight: 400;">Join our team and make a positive impact on the lives of others! We are looking for a <strong>Launch Specialist I</strong></span><em><span style="font-weight: 400;">&nbsp;</span></em><span style="font-weight: 400;">for our <strong>National Expansion</strong> team.</span></p> <p><em><span style="font-weight: 400;">This is a hybrid position in Brookfield, Wisconsin where you'll come into our beautiful office 3 days a week and work remotely 2 days Monday through Friday.&nbsp;</span></em></p> <p><span style="text-decoration: underline;"><strong>Department &amp; Position Overview</strong></span><strong>:</strong></p> <p><span data-contrast="auto">The Launch Specialist I will report into the Manager of&nbsp;National Expansion on the National Expansion team. The purpose of this role is to implement standardized Intake processes and standards in a new state and carry best practices to other new states as part of the growth model.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">Working with the Manager this role will document processes and have a lead role in training incoming staff.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">This role will be viewed as a subject matter expert of Intake and have a wide breath of experience in driving intake and moving Patients and Caregivers to Care.</span><span data-ccp-props="{"335559685":360}">&nbsp;</span></p> <p><span data-contrast="auto">The role is part of the Launch team, which is responsible for handling operations in each new state when business opens - that is when phones go live, and Patients and Caregivers require attention. The Launch Specialist I will potentially be handling multiple states at the same time.</span><span data-ccp-props="{"335559685":360}">&nbsp;</span></p> <p><span style="text-decoration: underline;"><strong>Every Day You Will</strong></span><strong>:</strong></p> <ul> <li><span data-contrast="auto">Perform tasks associated with onboarding caregivers and patients without the need for oversight. Examples include but are not limited to:</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Knowing and properly documenting exactly where each case is holding in the onboarding process</span></li> <li><span data-contrast="auto">Timely follow-up with patients and caregivers</span></li> <li><span data-contrast="auto">Proper documentation and use of systems such as Salesforce and TalkDesk</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Pilot and refine new processes for Engagement and Intake in the new markets, including documenting the current processes, making independent adjustments, and identifying the most effective methods to meet or exceed metrics </span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Collaborate with the Launch team and other departments to&nbsp; ensure the launch proc